Public Mediation

Do NOT Use Move 4 Less! vs. Move 4 Less

They will take advantage of you.

S. C. vs. Move 4 Less
5450 Omega Ave Ste 6 Bedford, OH 44146-6902, 24202 Aurora Rd Unit C, Bedford Hts, Ohio, 44146-1787, United States
Amount Involved: $200.00
    • Status: In Negotiation
      This claim has posted for public comment and negotiation. It will remain posted until resolved to the claimant's satisfaction. Suggest a resolution to help these parties reach a settlement.
    • View response from: Move 4 Less
    • Claimant Seeks: View.
    • Claim #: 5145593
    • Amount Involved: 200.00
    • Filed On: Sep 16, 2017
    • Posted On: Sep 27, 2017
    • Complaint(s):
      • Overcharge or billing error
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Statement of Claim
Complaint Involved (1) - View
Claimant says:
"The Company overcharged me for services rendered.  I was a repeat Customer with Move 4 Less and had received excellent customer service from them in the past.  Unfortunately this time I had concerns regarding how much I was being charged and I was told I would have an opportunity to address my concerns with the Owner Terrance Myers.  Terrance refused to speak with me and tried to put the blame on me and the terrible incident I had with my Landlord.  It is a shame that he does not respect me as a customer even being that I had used his services before.  I want him to know that he should not take me or any of his cstomers for granted because the highest percentage of income for companys comes from word of mouth and customer satisfaction.  I will spread the word that Terrance at Move 4 less is not to be trusted and is unprofessional when it comes to his customers."
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Additional Communication Between Claimant and Move 4 Less Hide
  • Sep 16, 2017, Move 4 Less (responding party) added:

  • When Ms. Cleveland hired Move For Less to provide moving services she was very clear that her budget was for 3 hours of moving. She informed our Office Manager that she would move the bigger items with us and would then return to move the smaller items on her own. The inventory totaling 315 CuFt provided by Ms. Cleveland indicates that all of her items would be fit into the 826 CuFt truck that was sent to her residence on April 8th.

    On the day of the move there were some issues with Ms. Cleveland’s Landlord that required the police getting involved. The Landlord was under the impression that Ms. Cleveland would be completely vacating the premises on Saturday, April 8th and would not allow her to return to claim anything she left behind. The Landlord physically blocked the driveway with his vehicle and would not permit the movers to begin working until Ms. Cleveland assured him that she would remove all of her things from his property on April 8th. The exchange between the two of them got very heated, causing Ms. Cleveland to call the police. The police arrived to intervene during this exchange and left once the Landlord had been assured that Ms. Cleveland would vacate his property completely on April 8th. At that time Ms. Cleveland informed the movers that she needed to move everything today “because she did not trust the landlord”. The Foreman of the moving crew informed Ms. Cleveland that this change in service would result in an increase in the price. He also informed Ms. Cleveland that the entire load would not fit into one truck, so two trips would have to be made. Ms. Cleveland agreed to the changes and began packing up the remaining items in her home, while the movers began loading the truck.

    Once the movers completed the unload at Ms. Cleveland’s new residence and attempted to settle the bill, Ms. Cleveland demanded to speak to the Office Manager and then the Owner of the company as she felt it was unfair that she should have to pay more than what was originally quoted to her. The Foreman and the Office Manager both reminded her that she changed her service, which resulted in an increased price. During her final conversation with the Office Manager, Ms. Cleveland admitted that she was stressed out because of the move and the issues with the Landlord. Ms. Cleveland also admitted that the Foreman did in fact tell her how long her move would take and that with so much going on, she didn't think about the ending balance. Ms. Cleveland was very adamant about not paying the bill and kept insisting that she wanted us to give her a discount because she wasn't prepared to pay that much.

    Please keep in mind that Ms. Cleveland’s move time and price was based on the inventory list that she provided at the time of booking. The fact that Ms. Cleveland needed to pack the remaining items in her home, which clearly was not her intention for the day as she planned on returning for the smaller items, increased the amount of time for the job to be completed.

    Ms. Cleveland’s move was scheduled for 3 hours and we had another move to perform immediately after. The increase in time on Ms. Cleveland’s move caused us to be late to the second move as we needed to engage a second crew, since the crew assigned to Ms. Cleveland was not going to be done in the time allotted for Ms. Cleveland. We totally understand the frustration of moving day and know that the added pressure from the Landlord was stressful to Ms. Cleveland. In addition to the initial altercation with the Landlord and the police, the Landlord returned more than once during the move to ensure that Ms. Cleveland was holding up her end of the agreement to completely vacate his property on April 8th.

    Our Office Manager was kept in the loop at every turn and did not receive any objection to the price increase until the end of the move. The Foreman reiterated to Ms. Cleveland that the change in service would result in an increased in price and would require two trips. There was absolutely no push back from Ms. Cleveland until it was time to pay the final bill at which time she insisted that it she was not prepared to pay that much for the move. The Office Manager reminded Ms. Cleveland that the increase in time was not our fault and that we could not compensate her for circumstances which we had no control over. The Landlord's insistence that Ms. Cleveland completely vacate his property was the catalyst for the increased time, multiple trips and subsequent increase in price. While we are empathetic to Ms. Cleveland's situation we performed the service that she requested and will not be offering a refund for those services.

    In addition to this claim, Ms. Cleveland has challenged her payment with her credit card company (her challenge was denied by the credit card company) and submitted correspondence from her attorney that we have responded to. Our staff has gone above and beyond to make this customer happy but it seems that her only satisfaction is in receiving a refund for services that we did in fact perform.

    It is unfortunate that the customer will use this platform to negatively review our company when we did exactly what she asked us to do.

What Claimant Wants Hide
1. Refund: Moving Charges Oct 01, 2017 $200.00
2. Other – Copy claim to regulators Oct 01, 2017 $14.99
3. Other – Pay for claim posting cost Oct 01, 2017 $14.99
4. Other – Physical delivery charges Oct 01, 2017 $4.99
Cash total : $234.97
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Respondent's Counteroffer Hide
The claimant's settlement terms were rejected with no explanation. This claim will remain posted until resolved.
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