Public Mediation

Stiwin US penny auction-Dispute-#4215270

J. B. vs. Stiwin Us Penny Auction
Sunnyvale,, California, United States
Amount Involved: Other terms
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Statement of Claim
Complaints Involved (3) - View
Claimant says:
"the penny auction is a rip off . you place your bid and if no other bidder it goes to processing for about 10 to 20 second then you win but i have spent over 30 something bids and it went to processiong for 30 second and no one showed up to bid which i should have won but it came back up with more time then i started with which is wrong.I have witnesses that saw this on their own computer and agreed that i should have won.i also played on a friend computer and the same thing happen and it happened several times to me. i e-mail them and they said it was my computer but it is not my computer it was on their end not mine. it happen more then once and they will not answer me . maybe you guys can get a answer i know i will not like answer i am looking for but they will know i went to you and they might fix the problem thank you"
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What Claimant Wants Hide
Just make me happy!
Claimant invites Stiwin US penny auction to make a fair offer to resolve this complaint.
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Respondent's Counteroffer

There has been no response to this claim from Stiwin US penny auction. This claim will remain posted until resolved
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  • Comment: by paul lazzari — Online mediator
    • On: 02-10-2013
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  • Here's a great solution: a phone number to call! As a rule of thumb, I wont do business with any one any more if you can't call customer support!
  • Comment: by paul lazzari — Online mediator
    • On: 02-10-2013
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  • I also refresh the page every 3 or 4 people bidding. Stiwin would be the only application running.
    I bid on the fourth second and no later.
    And I'm not talking about placing 30 or 200 bids! I've put in any where from 550 to 850 bids and I never seem to have enough to beet any one!
    How many bids does one need to win? 2000 or 3000 THOUGHSAND?
    I still would not win!
  • Comment: by Peter.G — Online mediator
    • On: 07-18-2012
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  • Hello! 1. Like it was suggested, refresh your screen more frequent and don't download anything while you are bidding! 2. If you plan come and win iPhone with 30 bids good luck! Well of course miracles sometimes happens, but it took me 267 bids to win one! But it is still more than 80% off, so I'm totally cool with that! Got it yesterday!
  • Comment: by Pit — Online mediator
    • On: 06-28-2012
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  • oh, comments were slitted, so start read from bottom to top.
  • Comment: by Pit — Online mediator
    • On: 06-28-2012
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  • After reading this, I simply did refresh my screen every time I saw the Processing sign instead of the timer and everything was fine, no stupid surprises with the timer lags afterwards. It is just typical thing with the Internet mate, try to refresh your screen every time you see the processing sign - it will help.
  • Comment: by Pit — Online mediator
    • On: 06-28-2012
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  • We're very sorry if your bid wasn't registered by the Stiwin servers in time. To be absolutely certain that you avoid the problem of "Internet lag times" don't leave your bidding until the last second, or use the BidButler to place your bids."
  • Comment: by Pit — Online mediator
    • On: 06-28-2012
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  • 17. What means "Processing" sign which sometimes appears instead of the auction timer?

    When you see "Processing" sign, this means that there was a packet lost somewhere between your PC and our server and your PC didn't receive latest auction timer updates. Once you refresh your screen, you will receive latest update on the auction timer and either you will be the winner, or you will be able to make further bids, or some else is won.
  • Comment: by Pit — Online mediator
    • On: 06-28-2012
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  • I bid on the same auction and once experienced the same thing you are describing here, I also I though I have won the auction, but then, after few seconds some other people placed the bids on auction I was bidding. I had mixed thoughts, so I did a little research on their website and in the their Help section I found following Q
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