Complaint History & Business Rating for AT&T - Headquarters

208 S Akard St Ste 110, Dallas, Texas, 75202-4209 , United States.

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What AT&T - Headquarters customers think NEW

Comments and Feedback from Users

  • Commented By:Frank M.
  • Recommended:No
  • On:19-Jun-2017
Frank M. says: Still waiting for $45 check from AT&T since May 5, 2017 for Go Phone minutes i never used.
Promised by AT&T from Atty Gen. Office 3 weeks ago i would get refund. Never came
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  • Commented By:Mary M.
  • Recommended:No
  • On:23-Apr-2017
Mary M. says: Still owes me $22.98. I just gave up.
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  • Commented By:Diana M.
  • Recommended:No
  • On:22-Mar-2017
Diana M. says: Absolutely not.
The State of California requires all business located outside of California to have an AGENT FOR SERVICE on file with the California Secretary of State's office.

A claim will be filed in Small Claims courts as soon as the Agent for Service can be identified. The Business Search for AT&T, Inc. provided an Agent for Service in Delaware not in California.

My claim is for:
HARASSMENT from AT&T's employees
CHANGES to my ACCOUNT without my authorization (many times)
UNAUTHORIZED CHARGES to my ACCOUNT that did not belong to me PHONES that did not work properly
EXCESSIVE time on the phone with AT&T (AT&T does not show 611 minutes)
NO SERVICE where I live, cannot call out nor receive any calls
PAID for DATA that I NEVER requested nor used.
PAID for late fees, re activation, increased surcharges, government fees, and taxes the were NEVER credited back to my account.
NO Explanation has ever been given to me about the changes, etc.

This is not how I intended this matter to be resolved but I have wasted many hours communicating or TRYING to communicate with AT&T's Customer Service, AT&T's Billing, AT&T's Tech Support, AT&T's Sales, and most importantly, AT&T's Secretary for the President, Ms Africa Williams.

April 16, 2017 makes a year sense I've heard back from "ANYONE" at AT&T and my problems have NOT BEEN RESOLVED and I continue paying late fees on my bill that I am not responsible for.
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  • Commented By:Bonnie P.
  • Recommended:No
  • On:21-Mar-2017
Bonnie P. says: I have been waiting since 3/9/17 to a dispute I filed with AT&T, regarding an additional charge entitled, "One-7ime Usage Charge" for $21.87. Neither your customer service rep (Jessica) nor Manager (Rebecca) could explain the reason for this charge. To date, I have not received any reply from AT&T regarding my dispute and will continue to alert the BBB as to the status on this issue. I wish to be reimbursed the $21.87 immediately. These continual increases in billing are becoming ridiculous, especially when the employees can't even explain the reason for the additional fee.
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  • Commented By:Robert W.
  • Recommended:No
  • On:29-Jul-2016
Robert W. says: They do not respond to your complaints!!!
They overcharge you for services and bill you for services you never ask for!!!
When you call them they put you on hold and let you hang there for 10 or 15 minutes
and then they disconnect. Nice job AT&T you guys should be proud to know that you
just screwed another customer.
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AT&T - Headquarters’s Complaint History (57):

58 claims are currently posted for public review and comment :

    • Claim
    • Seeking:

    AT&T-Ridiculous CPNI opt-out procedure

    For:
    • Bad business practices
    Claimant says:I received two postcards, one for each of our phone lines, noting that the AT&T "family," whatever that is, would be bugging me with all kinds of "offers" unless I chose to opt out. Apparently this is something to do with my 'customer proprietary network information,' or CPNI. Obviously I want to opt out. So I immediately fired up my computer, con...
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    • Claim
    • Seeking:

    AT&T-Dispute-#3832569

    For:
    • Bad business practices
    • Contract / Agreement / Promise dispute
    • Customer service runarounds
    • Problem with a service
    Claimant says:I called AT&T after my father was placed in a nursing home to discontinue service in March. At that time the rep refused to turn the phone off. I told him my Dad was in a nursing home and was not cognitive enough to understand that the phone needed to be turned off (he dosen't even realize where he is). They refused to turn the phone off. My brothe...
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    • Claim
    • Seeking:

    AT & T-Dispute-#5725150

    For:
    • "I just feel ripped off."
    • Contract / Agreement / Promise dispute
    • Customer service runarounds
    • Problem with a service
    Claimant says:AT&T has not been able to provide service at my home for the past 4 months. Prior to 4 months ago I used to have to sit outside on my porch to make a call or send a text message on just about any of the 4 phone lines that I have. I have been a loyal customer of AT&T for almost 10 years and over the past 4 months, AT&T has paid approx $600 of my bi...
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    • Claim
    • Seeking:

    Jackie Nelson-Dispute-#6515051

    For:
    • "I just feel ripped off."
    • Bad business practices
    • Contract / Agreement / Promise dispute
    • Overcharge or billing error
    Claimant says:May 4th was the insatll date no show no call. The installation of U-verse TV, internet, and home phone took until May 12th. My first bill was $208.16 after a phone call it was reduced to $115.16, now I have a bill for $175.46 which is so confusing I don't know what I owe. I agreed to pay $145.00 per month this is my second month and I still don'...
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    • Claim
    • Seeking:

    ATT-Dispute-#1572840

    For:
    • "I just feel ripped off."
    • Bad business practices
    • Customer service runarounds
    • Overcharge or billing error
    Claimant says:AT&T is charging me (Jason Hurtarte) 89.92 for service that was never provided. I have been sent to the collections agency for collections. Since January 2012 I have been trying to tell AT&T about this fraudulent bill they have been trying to make me pay. I have spoken numerous of times so they can handle this problem and there is no dept in att th...
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