Complaint History & Business Rating for AT&T - Headquarters

208 S Akard St Ste 110, Dallas, Texas, 75202-4209 , United States.

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What AT&T - Headquarters customers think NEW

Comments and Feedback from Users

  • Commented By:Frank M.
  • Recommended:No
  • On:19-Jun-2017
Frank M. says: Still waiting for $45 check from AT&T since May 5, 2017 for Go Phone minutes i never used.
Promised by AT&T from Atty Gen. Office 3 weeks ago i would get refund. Never came
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  • Commented By:Mary M.
  • Recommended:No
  • On:23-Apr-2017
Mary M. says: Still owes me $22.98. I just gave up.
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  • Commented By:Diana M.
  • Recommended:No
  • On:22-Mar-2017
Diana M. says: Absolutely not.
The State of California requires all business located outside of California to have an AGENT FOR SERVICE on file with the California Secretary of State's office.

A claim will be filed in Small Claims courts as soon as the Agent for Service can be identified. The Business Search for AT&T, Inc. provided an Agent for Service in Delaware not in California.

My claim is for:
HARASSMENT from AT&T's employees
CHANGES to my ACCOUNT without my authorization (many times)
UNAUTHORIZED CHARGES to my ACCOUNT that did not belong to me PHONES that did not work properly
EXCESSIVE time on the phone with AT&T (AT&T does not show 611 minutes)
NO SERVICE where I live, cannot call out nor receive any calls
PAID for DATA that I NEVER requested nor used.
PAID for late fees, re activation, increased surcharges, government fees, and taxes the were NEVER credited back to my account.
NO Explanation has ever been given to me about the changes, etc.

This is not how I intended this matter to be resolved but I have wasted many hours communicating or TRYING to communicate with AT&T's Customer Service, AT&T's Billing, AT&T's Tech Support, AT&T's Sales, and most importantly, AT&T's Secretary for the President, Ms Africa Williams.

April 16, 2017 makes a year sense I've heard back from "ANYONE" at AT&T and my problems have NOT BEEN RESOLVED and I continue paying late fees on my bill that I am not responsible for.
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  • Commented By:Bonnie P.
  • Recommended:No
  • On:21-Mar-2017
Bonnie P. says: I have been waiting since 3/9/17 to a dispute I filed with AT&T, regarding an additional charge entitled, "One-7ime Usage Charge" for $21.87. Neither your customer service rep (Jessica) nor Manager (Rebecca) could explain the reason for this charge. To date, I have not received any reply from AT&T regarding my dispute and will continue to alert the BBB as to the status on this issue. I wish to be reimbursed the $21.87 immediately. These continual increases in billing are becoming ridiculous, especially when the employees can't even explain the reason for the additional fee.
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  • Commented By:Robert W.
  • Recommended:No
  • On:29-Jul-2016
Robert W. says: They do not respond to your complaints!!!
They overcharge you for services and bill you for services you never ask for!!!
When you call them they put you on hold and let you hang there for 10 or 15 minutes
and then they disconnect. Nice job AT&T you guys should be proud to know that you
just screwed another customer.
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AT&T - Headquarters’s Complaint History (57):

58 claims are currently posted for public review and comment :

    • Claim
    • Seeking:

    AT&T (Headquarters) Dispute

    For:
    • "I just feel ripped off."
    • Bad business practices
    • Contract / Agreement dispute
    • Failure to honor promises
    Claimant says:My name is Marc G. Paruta. AT&T cell number 415-425-1504 On April 4th I went into the AT&T retail store in El Cerrito , CA with my mother in inquire about adding her as a new AT&T mobile user family plan. Retail Sales Consultant Dennis Caballero showed us 2 basic AT&T LG phones. He told us that the most basic plan without the "blackberry" keypad wa...
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    • Claim
    • Seeking:

    My Claim vs. AT&T (Headquarters) Dispute

    For:
    • Failure to honor promises
    • Problem with a service
    Claimant says:We signed up with AT&T Nov. last year for the monthly fee of $!34 to save money. We have never received a statement for that amount. It has been from $157.37 to $236.74. Within two days I called to say the computer was not working and was told it would be $99 to come out. We were never informed that. From November to March we had no phone service. ...
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    • Claim
    • Seeking:

    AT&T (Headquarters) Dispute

    For:
    • Failure to honor promises
    • Overcharge or billing error
    Claimant says:I had AT&T on Bridgeport,CT,then a moved to Florida and ask them,by phone from Bridgeport on July 26 ,2013,to make a connection on Florida ,the same way that I had on Bridgeport.They marked an appointtment to 08/02/2013 on Florida,the same day that I arrived,but they didn't do the connection the way we dealed on the phone.I usually paid US$ 0,14,b...
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    • Claim
    • Seeking:

    AT&T Dispute

    For:
    • Bad business practices
    • Overcharge or billing error
    Claimant says:I canceled my Uverse service with AT&t on 1-14-14 and they say I am obligated to a promotion. at&t at their discretion extended a promotional rate when I called to cancel the service after the original promotion expired because they raised the rates, and there was no signed contract for this extension,and this was their discision.at&t sent me an un...
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«»

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