Complaint History & Business Rating for AT&T - Headquarters

208 S Akard St Ste 110, Dallas, Texas, 75202-4209 , United States.

Is this your business?
PeopleClaim Reliability Rating
Scale: A+ to F
Learn More
View it on map

What AT&T - Headquarters customers think NEW

Comments and Feedback from Users

  • Commented By:Frank M.
  • Recommended:No
  • On:19-Jun-2017
Frank M. says: Still waiting for $45 check from AT&T since May 5, 2017 for Go Phone minutes i never used.
Promised by AT&T from Atty Gen. Office 3 weeks ago i would get refund. Never came
Respond. Click here if you're authorized to respond to AT&T - Headquarters customer comments or edit information on this profile.
  • Commented By:Mary M.
  • Recommended:No
  • On:23-Apr-2017
Mary M. says: Still owes me $22.98. I just gave up.
Respond. Click here if you're authorized to respond to AT&T - Headquarters customer comments or edit information on this profile.
  • Commented By:Diana M.
  • Recommended:No
  • On:22-Mar-2017
Diana M. says: Absolutely not.
The State of California requires all business located outside of California to have an AGENT FOR SERVICE on file with the California Secretary of State's office.

A claim will be filed in Small Claims courts as soon as the Agent for Service can be identified. The Business Search for AT&T, Inc. provided an Agent for Service in Delaware not in California.

My claim is for:
HARASSMENT from AT&T's employees
CHANGES to my ACCOUNT without my authorization (many times)
UNAUTHORIZED CHARGES to my ACCOUNT that did not belong to me PHONES that did not work properly
EXCESSIVE time on the phone with AT&T (AT&T does not show 611 minutes)
NO SERVICE where I live, cannot call out nor receive any calls
PAID for DATA that I NEVER requested nor used.
PAID for late fees, re activation, increased surcharges, government fees, and taxes the were NEVER credited back to my account.
NO Explanation has ever been given to me about the changes, etc.

This is not how I intended this matter to be resolved but I have wasted many hours communicating or TRYING to communicate with AT&T's Customer Service, AT&T's Billing, AT&T's Tech Support, AT&T's Sales, and most importantly, AT&T's Secretary for the President, Ms Africa Williams.

April 16, 2017 makes a year sense I've heard back from "ANYONE" at AT&T and my problems have NOT BEEN RESOLVED and I continue paying late fees on my bill that I am not responsible for.
Respond. Click here if you're authorized to respond to AT&T - Headquarters customer comments or edit information on this profile.
  • Commented By:Bonnie P.
  • Recommended:No
  • On:21-Mar-2017
Bonnie P. says: I have been waiting since 3/9/17 to a dispute I filed with AT&T, regarding an additional charge entitled, "One-7ime Usage Charge" for $21.87. Neither your customer service rep (Jessica) nor Manager (Rebecca) could explain the reason for this charge. To date, I have not received any reply from AT&T regarding my dispute and will continue to alert the BBB as to the status on this issue. I wish to be reimbursed the $21.87 immediately. These continual increases in billing are becoming ridiculous, especially when the employees can't even explain the reason for the additional fee.
Respond. Click here if you're authorized to respond to AT&T - Headquarters customer comments or edit information on this profile.
  • Commented By:Robert W.
  • Recommended:No
  • On:29-Jul-2016
Robert W. says: They do not respond to your complaints!!!
They overcharge you for services and bill you for services you never ask for!!!
When you call them they put you on hold and let you hang there for 10 or 15 minutes
and then they disconnect. Nice job AT&T you guys should be proud to know that you
just screwed another customer.
Respond. Click here if you're authorized to respond to AT&T - Headquarters customer comments or edit information on this profile.
Load more
Rate AT&T - Headquarters
  • General satisfaction
  • Quality of products or services
  • Responsiveness to problems or complaints
  • Value for money
  • Professionalism
Would you recommend AT&T - Headquarters to a friend?
Submit Your rating and recommendation is not a claim filing. If you’re trying to resolve a dispute, please file a PeopleClaim here so that it can be properly communicated, negotiated and settled. Ratings and recommendations are usually not removed, although they may be subject to edit or removal.

AT&T - Headquarters’s Complaint History (57):

58 claims are currently posted for public review and comment :

    • Claim
    • Seeking:

    at & t-Dispute-#2374600

    For:
    • "I just feel ripped off."
    • Customer service runarounds
    • Overcharge or billing error
    Claimant says:I am very dissatisfied and my next step will b an executive complaint. I am a former AT&T customer service/ universal rep For 8 years so I have in depth knowledge of their S.O.P?'s, SCRIPTS, THEIR GOAL OF MAKING CUSTOMER VERY SATISFIED ETC.ETC. I had a land based account which I converted to a dsl only account, when my landline got disconnected my...
    View claim
    Help resolve it
    File a claim against this party
    • Claim
    • Seeking:

    AT&T Cellular Service-Dispute-#2110337

    For:
    • "I just feel ripped off."
    • Problem with a service
    Claimant says:Our service here is terrible, spotty at best.I used a razor phone for yrs and would get service in spots in our home or on our property, then Thursday we go get iphones and can't get any service at all. I can't even send a text message. That's one thing I could at least do with my razor. My husband has called and complained, but nothing. There i...
    View claim
    Help resolve it
    File a claim against this party
    • Claim
    • Seeking:

    AT&T-Dispute-#8680042

    For:
    • Other
    Claimant says:In December I switched from Verizon wireless to At&T. I began the process of "bundeling my home phone, computer and wireless. I paid close to 400.00 and was told thatit would take approx 2 months to quote "catch up" and that my bill would be 176.00 a month for all the services. I spent 4 hours on the phone in Febuary to get this resolved. I was tol...
    View claim
    Help resolve it
    File a claim against this party
    • Claim
    • Seeking:

    At&T CUstomer Service-Dispute-#7915123

    For:
    • "I just feel ripped off."
    • Contract / Agreement / Promise dispute
    • Customer service runarounds
    • Overcharge or billing error
    Claimant says:I had a AT&T Uverse bundle account that I was promised would not increase in price.. but over last year my cost increased dramatically, forcing me to terminate my services with them. I sent back to them all of the equipment that I had from them, and paid my bill, but they had overcharged me... and sent me a final billing telling me that they hav...
    View claim
    Help resolve it
    File a claim against this party
    • Claim
    • Seeking:

    AT&T-Dispute-#1900116

    For:
    • "I just feel ripped off."
    • Bad business practices
    • Customer service runarounds
    • Problem with a service
    Claimant says:I ordered a land line from AT&T, it was to replace my line with Comcast. I wanted to keep the same phone number. They left me a message on January 6th, 2012 that their installer would be at my house on January 13th, 2012 between the hours of 8am and 12pm. I called them on January 9th, 2012 and talked to Lashonda and told her I was at work at tho...
    View claim
    Help resolve it
    File a claim against this party
«»

Gain the power of numbers - Join PeopleClaim users negotiating with AT&T - Headquarters to resolve their complaints.


Resolve My Complaint
The best way to resolve a dispute without a lawyer.

Browse businesses in Dallas

Businesses in Texas by Cities (showing cities with most claims)
Businesses in Texas by Industry (showing industries with most claims)
Most frequently filed claims on PeopleClaim.com
Industries with the most complaints
*IMPORTANT: PeopleClaim is a public dispute resolution system, independent of the BBB, small claims court, or other dispute resolution services. PeopleClaim is not a law firm and does not provide legal services, opinions, or advice. PeopleClaim facilitates peer-to-peer negotiation and resolution and crowdsourced input on issues of fairness to help resolve complaints. Users should contact professional legal counsel on any matters of law or regulation regarding their claims. PeopleClaim does not review or evaluate the merits of claims submitted through its site, and users are solely responsible for all content filed in their claims.
© reserved by PeopleClaim