Complaint History & Business Rating for AT&T - Headquarters

208 S Akard St Ste 110, Dallas, Texas, 75202-4209 , United States.

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What AT&T - Headquarters customers think NEW

Comments and Feedback from Users

  • Commented By:Frank M.
  • Recommended:No
  • On:19-Jun-2017
Frank M. says: Still waiting for $45 check from AT&T since May 5, 2017 for Go Phone minutes i never used.
Promised by AT&T from Atty Gen. Office 3 weeks ago i would get refund. Never came
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  • Commented By:Mary M.
  • Recommended:No
  • On:23-Apr-2017
Mary M. says: Still owes me $22.98. I just gave up.
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  • Commented By:Diana M.
  • Recommended:No
  • On:22-Mar-2017
Diana M. says: Absolutely not.
The State of California requires all business located outside of California to have an AGENT FOR SERVICE on file with the California Secretary of State's office.

A claim will be filed in Small Claims courts as soon as the Agent for Service can be identified. The Business Search for AT&T, Inc. provided an Agent for Service in Delaware not in California.

My claim is for:
HARASSMENT from AT&T's employees
CHANGES to my ACCOUNT without my authorization (many times)
UNAUTHORIZED CHARGES to my ACCOUNT that did not belong to me PHONES that did not work properly
EXCESSIVE time on the phone with AT&T (AT&T does not show 611 minutes)
NO SERVICE where I live, cannot call out nor receive any calls
PAID for DATA that I NEVER requested nor used.
PAID for late fees, re activation, increased surcharges, government fees, and taxes the were NEVER credited back to my account.
NO Explanation has ever been given to me about the changes, etc.

This is not how I intended this matter to be resolved but I have wasted many hours communicating or TRYING to communicate with AT&T's Customer Service, AT&T's Billing, AT&T's Tech Support, AT&T's Sales, and most importantly, AT&T's Secretary for the President, Ms Africa Williams.

April 16, 2017 makes a year sense I've heard back from "ANYONE" at AT&T and my problems have NOT BEEN RESOLVED and I continue paying late fees on my bill that I am not responsible for.
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  • Commented By:Bonnie P.
  • Recommended:No
  • On:21-Mar-2017
Bonnie P. says: I have been waiting since 3/9/17 to a dispute I filed with AT&T, regarding an additional charge entitled, "One-7ime Usage Charge" for $21.87. Neither your customer service rep (Jessica) nor Manager (Rebecca) could explain the reason for this charge. To date, I have not received any reply from AT&T regarding my dispute and will continue to alert the BBB as to the status on this issue. I wish to be reimbursed the $21.87 immediately. These continual increases in billing are becoming ridiculous, especially when the employees can't even explain the reason for the additional fee.
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  • Commented By:Robert W.
  • Recommended:No
  • On:29-Jul-2016
Robert W. says: They do not respond to your complaints!!!
They overcharge you for services and bill you for services you never ask for!!!
When you call them they put you on hold and let you hang there for 10 or 15 minutes
and then they disconnect. Nice job AT&T you guys should be proud to know that you
just screwed another customer.
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AT&T - Headquarters’s Complaint History (57):

58 claims are currently posted for public review and comment :

    • Claim
    • Seeking:

    My Claim vs. At & T Dispute

    For:
    • "I just feel ripped off."
    • Bad business practices
    • Customer service runarounds
    • Failure to disclose facts
    Claimant says:First off we moved to a new home. Before we moved I notified AT & T to transfer my Telephone to My New address in August 2015, this was around the 20th of August 2015. I was informed that the earliest it could be down was August 30th 2015. I agreed that was ok and it was scheduled for then. Then I had to postpone for 2 weeks. Again no problem. 2 we...
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    • Claim
    • Seeking:

    Att Wireless Dispute

    For:
    • Bad business practices
    • Contract / Agreement dispute
    • Customer service runarounds
    • Overcharge or billing error
    Claimant says:I had att connect my phone when I changed address.About 3 months latter I called and cancelled because I went with time warner cabel.they sent me a bill for a phone number I did not ever had.then I got my bill for my phone number and I paid it in full I started getting phone calls about the other number.i talked to about three other people at att t...
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    • Claim
    • Seeking:

    AT & T U-verse Dispute

    For:
    • Bad business practices
    • Contract / Agreement dispute
    • Customer service runarounds
    • Failure to disclose facts
    Claimant says:I have been paying a charge of 9.99 a month for computer repair contract I never ordered or ask for with att&t I spoke to a Thomas number TH372X . I do not know who signed me up for the contract. I want my money back. I found out about the contract when I wanted to cancel at&T
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    • Claim
    • Seeking:

    My Claim vs. ATT Wireless Dispute

    For:
    • Bad business practices
    • Failure to disclose facts
    • Overcharge or billing error
    Claimant says:I changed my land line to wireless, they sent me a wireless phone. It was not a very good phone, it kept dropping calls and would not hold a charge very long at a time. I was unhappy with the service and cancelled it and went back to my land line phone. The only bill I received from ATT wireless was a past due notice for $180. I paid that bill ...
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    • Claim
    • Seeking:

    My Claim vs. AT & T U-verse Dispute

    For:
    • "I just feel ripped off."
    • Bad business practices
    • Contract / Agreement dispute
    • Failure to honor promises
    Claimant says:I'm not happy because at&t u-verse owners and employees has stressed me mentally and physically, to the point where my chronic illness developed into into another chronic illness, therefore I had to be hospitalized twice last summer 2013. My contract for u-verse equipment and services was not honored according to the monthly contract fees. I have b...
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«»

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