Public Mediation

P.C. vs. Wastemangment

Pizza Bell vs. Waste Management Of Sacramento
8761 Younger Creek Drive, Sacramento, California, 95828, United States
Amount Involved: Other terms
Complaint(s): Bad business practices
    • Status: In Negotiation
      This claim has posted for public comment and negotiation. It will remain posted until resolved to the claimant's satisfaction. Suggest a resolution to help these parties reach a settlement.
    • View response from: Waste Management Of Sacramento
    • Claimant Seeks: 1 non-monetary items.
    • Claim #: 1970798
    • Amount Involved: N/A
    • Filed On: Oct 25, 2016
    • Posted On: Nov 05, 2016
    • Complaint(s):
      • Bad business practices
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Statement of Claim
Complaint Involved (1) - View
Claimant says:
"Changed waste company and couldn't get out of my services with waste management."
...
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What Claimant Wants Hide
Just make me happy!
Claimant invites Waste Management of Sacramento to make a fair offer.
1. Other – Pay for claim posting cost Nov 09, 2016 $7.99
Cash total : TBD
  • 0
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Respondent's Counteroffer Hide
What By When How Much
1. October 31, 2016 Re: Complaint #1970998-157869 Waste Management Account #502-56202 Hello Patti, I wanted to take this opportunity to most importantly, apologize for your recent service experience. We take these concerns very seriously and will immediately take action to correct them. Pizza Bell signed a Service Agreement ("Agreement") with Waste Management, which took effect on March 26, 2012 for thirty-six (36) months. Pursuant to Section 2 of the Term, the term of this Agreement is set forth on the service summary sheet. The initial term of the agreement is for thirty-six (36) months and Agreement automatically renews for an additional twelve (12) months renewal term if Pizza Bell does not notify Waste Management in a written notice of termination at least (90) days, but not more than one hundred eighty (180) days, per Section 2 of the termination of the then-existing term. Pizza Bell failed to give Waste Management notice of termination within Section 2's allotted time period. Therefore the Agreement automatically renewed for an additional 12-months, Pizza Bell sent a certified letter to Waste Management In March 2016, missing the cut off day and causing the agreement to auto renew again for an addition twelve (12) months ending in March of 2017. Pizza Bell can still elect to cancel the Agreement; per Section 7 of the Agreement, will contractually owe liquidated damages for early termination. Should you have questions or concerns regarding this matter, please feel free to discuss it with me at wmcares@wm.com or by phone at 713-512-6200 option 3. Very Respectfully, Nancy Giblin Customer Experience Agent- WM Cares Nov 15, 2016 N/A
Non-cash: 1 items
  • 0
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