Public Mediation

walmart store 1279 10411 N Freeway Hou Tex 77037 Dispute

P. B. vs. Walmart (Headquarters)
702 SW 8th St, Bentonville, Arkansas, 72716-6209, United States
    • Status: In Negotiation
      This claim has posted for public comment and negotiation. It will remain posted until resolved to the claimant's satisfaction. Suggest a resolution to help these parties reach a settlement.
      (seeking public comment)
    • Claimant Seeks: 3 non-monetary items.
    • Claim #: 8284847
    • Amount Involved: N/A
    • Filed On: Apr 17, 2014
    • Posted On: Apr 28, 2014
    • Complaint(s):
      • Problem with a service
      • poorest customer service
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Statement of Claim
Claimant says:
"I was in the store 04/16/14 paying my gas bill at the money market courtesy booth, aan just 2 people in line me an another guy,the cashier name Julie another employee an a security guard talking away about,knifves,seranwrap bondage,sexual harrassment,just clowning aournd about everything but NOT DOING THEIR JOBS.The cashier took forever to get to us because she had a employye of walmart she was waiting on before us,an all she did was talk about who did'nt say hi to the other person an personal things.Thats why this line takes so so long because these cashiers that have been their forever think we have to put up w/thier unprofessional way of acting towards the customer, Her name was Julie on her tag.an the rent a cop security was acting no better.my receipt states manager; Tannika Scott 10411 N Freway 45 Hou Tex 77037 st# 1279 TE#12 Tr# 07579
TC#4851 1496 3494 8109 5242 2 I spent 142.63 I paid my gas bill 53.87 TE#64 TR#01599 TC#2874 1207 1182 9664 9153. We as customer go into this store to purchase an pay our bills an 99% of the cashiers are not professional AT ALL. they are socializing amoungs themselves giggiling an carrying on about their personal business,This is so uncall for,It seems so frustrating to go into this store an have such UNPROFESSIONAL treatment to wittness.I asked for the manager an a youngman by the name of Juan apologized an of course the security gaurd was listening in on my complaint but DID NOT SAY A WORD BECAUSE HE KNEW IT WAS TRUE.Walmart please retrain all your employees to treat US THE PAYING CUSTOMERS w/respect an for the to do the JOBS THEY ARE HIRED FOR.I spend tons of money in that store an the service is getting worse an worse. Patricia B P>O>BOX 38300 Hou Tex 77238"
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What Claimant Wants Hide
Non-Cash
What By When How Much
1. Upgrade: retrain your employees to keep their personal business out of the why ears of the customer May 02, 2014 N/A
2. Change of policy: retrain your employees May 02, 2014 N/A
3. retrain on better attitude service of keeping personal business to themselves May 02, 2014 N/A
Cash
1. Other – Copy claim to regulators May 02, 2014 $14.99
2. Other – Pay for claim posting cost May 02, 2014 $7.99
3. Other – Physical delivery charges May 02, 2014 $2.99
Just make me happy!
Claimant invites Walmart (Headquarters) to make a fair offer to resolve this complaint.
Cash total : $25.97
Non-cash: 3 items
  • 0
Do you agree with the claimant’s demands?  (If you are a party to this claim, click here.)

Respondent's Counteroffer


There has been no response to this claim from Walmart (Headquarters). This claim will remain posted until resolved
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