Public Mediation

Fly Away Retreat VIP Travel Reservations, Inc.-Dispute-#1309951

G. S. vs. V.I.P Travel Reservations, Inc.
Fly Away Retreat, 4606 S Clyde Morris Blvd. Suite 1P, Port Orange, Florida, 32129, United States
Amount Involved: Other terms
    • Status: In Negotiation
      This claim has posted for public comment and negotiation. It will remain posted until resolved to the claimant's satisfaction. Suggest a resolution to help these parties reach a settlement.
       (seeking public comment)
    • Claimant Seeks: 1 non-monetary items.
    • Claim #: 1309951
    • Amount Involved: N/A
    • Filed On: Jan 30, 2013
    • Posted On: Feb 10, 2013
    • Complaint(s):
      • "I just feel ripped off."
View less
Rate or Review on V.I.P Travel ...
Become an online mediator
  • Review this case.
  • Propose your solution.
  • Win the reward (1,000)
Statement of Claim
Complaint Involved (1) - View
Claimant says:
"We attended a "cruise line, time share type" presentation under the understanding that we were guranteed 2 free round trip tickets with a 2 night stay with the continental US. Trip must be used within 1 year of acceptance. We did not buy into the "time share" p[art of the program, but we followed their instructions to the "T", including sending in a "Refundable deposit of $50.00 / person ($100.00 total). With each of 4 separate requests (2 separate request dates per request), we received a response that no seats were available (although upon contacting them at one point, a gentleman with VIP said he didn't understand why one request wasn't honored, as there were plenty of seats available). After the last request, we were informed that the voucher had expired and they could no longer honor any further requests. We were instructed to sign the Return of Deposit form if we wanted our deposit back. After 9 weeks we finally received $80.00 of our $100.00 deposit back. Upon my call to VIP, questioning where my other $20.00 was, I was RUDELY told that I violated the contract and the $20.00 was an administrative fee. I asked to speak with a supervisor and was told "No, you will get he same answer that I just gave you - read your contract"! Before I could get another word in, she hung up."
...
Reply Have a similar problem?
What Claimant Wants Hide
What By When How Much
1. I want my trip Feb 14, 2013 N/A
Just make me happy!
Claimant invites V.I.P Travel Reservations, Inc. to make a fair offer to resolve this complaint.
Non-cash: 1 items
  • 0
Do you agree with the claimant’s demands?  (If you are a party to this claim, click here.)

Respondent's Counteroffer

There has been no response to this claim from V.I.P Travel Reservations, Inc.. This claim will remain posted until resolved
Expand
Refresh
  • Show:
  • Sort by:
  • Comment: by Jennifer Sheehy — Online mediator
    • On: 02-16-2013
    View more
  • Unfortunately, it does seem that there are multiple complaints about this company in doing the same tactics with other customers. Because the state of Florida does take its tourism and vacation issues very seriously, the Attorney General’s office does actively investigate claims such as these. Perhaps with an investigation you can get back the rest of the money that they are claiming as part of an administrative fee, as it seems that people haven’t had much success in actually getting to book those vacations. Complaints like yours, if reports to the Attorney General’s office, can possibly help to stop issues like these from happening.
See how PeopleClaim Works
Get fast access to our Resolver community, for...
  • help with a PeopleClaim or any other complaint
  • assistance with a purchase or contract
  • expert advice
Other PeopleClaim resolvers
Want to see more? Search our directory of resolvers.
Get Free alerts when claims post in your area.
Get Alert
Cases seeking help
Pick a case. Help resolve it.
Need help resolving a dispute? Learn more.
Help resolve claims against businesses and people near you:
View more claims

Public Mediation

The shortest path from your problem to its resolution.
1
Peer to Peer

Engage the other party and use powerful tools to negotiate the best resolution.

Free
If Unresolved
2
Community Resolution

Post your case online and get help from legal professionals, industry experts, consumers & advocates competing to find the best resolution to your claim.

$14.99 + optional reward for best resolution
Full refund if not resolved to your satisfaction
If Unresolved
3
Private Mediation

Lets you mediate your case privately with the help of our professional mediators and industry experts.

Free to claimant. Mediator fees negotiable.
If Unresolved
4
Engage a Professional

Find the best community-reviewed professionals near you to resolve your issue in private online mediation or traditional court/mediation.

Resolution

A wonderful serenity has taken possession of my entire soul, like these sweet mornings of spring which I enjoy with my whole heart.

I am (not) alone, and I feel the charm of existence in this spot, which was created for the bliss of souls like mine...~ Goethe

Get a public verdict — create an online trial $50 public trial / $50 reward for successful resolution
Important: All information contained herein is the opinion of the posting parties, who are solely responsible for its content. PeopleClaim offers both free and paid services to help consumers, patients, employee, tenants, and others resolve disputes without lawyers or courts, through negotiated online settlement and public disclosure of wrongdoing or unfair treatment.
Claims against parties operating under bankruptcy protection, by law must be processed solely through the appropriate US bankruptcy court. Any claims against this party currently posted on PeopleClaim are available for purposes of public business review only and are not an attempt to collect money or recover assets subject to protections under the United States Bankruptcy Code.
*IMPORTANT: PeopleClaim is a public dispute resolution system, independent of the BBB, small claims court, or other dispute resolution services. PeopleClaim is not a law firm and does not provide legal services, opinions, or advice. PeopleClaim facilitates peer-to-peer negotiation and resolution and crowdsourced input on issues of fairness to help resolve complaints. Users should contact professional legal counsel on any matters of law or regulation regarding their claims. PeopleClaim does not review or evaluate the merits of claims submitted through its site, and users are solely responsible for all content filed in their claims.
© reserved by PeopleClaim