Public Mediation

Roger R. Albert vs. Viking Granite 33-39 John St. New Britain, Ct 06051

Inferior work done by Viking Granite. Employees lied to client, did not measure correctly and installer took it upon himself to make a seam in the backsplash. We did not get what we paid for.

R. A. vs. Viking Kitchen Cabinets
33-39 John St, New Britain, Connecticut, 06051-2748, United States
Amount Involved: Other terms
View less
Rate or Review on Viking Kitche...
Become an online mediator
  • Review this case.
  • Propose your solution.
  • Win the reward (1,000)
Statement of Claim
Complaints Involved (4) - View
Claimant says:
"Your Sales person, Cindy Wilson lied to us when we went in to your place of business. We chose a piece of granite for our kitchen counter top. We told her we did not want a seam in the counter. She assured us that the piece of granite was certainly big enough so there would be NO seam.
Your technition came a week later to take measurements for the template. He took incorrect measurments and we ended up with a 2" gap under our window sill. Our contractor gave the correct measurement when he signed the contract. The technition also told us that we had to have a seam in our counter. We called Cindy Wilson and told her what the technition said. We were asked to come back to your business to look at a computer layout of the counter. Cindy and Pam assured us that it would not be visible. On the computer it was not visible - on our counter top it is very visible. And when the installers came to install the backsplash one of the installers made another seam in the backsplash which does not match the visible seam on the counter top. So, we ended up with two visible seams which do not match. We told the installers we did not want a seam in the backsplash, the backsplash under our window sill was not installed because the technition did not include it in his measuring. Our contractor contacted Ms. Wilson to tell her that there was a seam in the backsplash rather than one entire length, the measurement under the window sill was incorrect. He was told by Ms. Wilson that there was not enough of the granite left to make the corrections. But she did have another piece of the same granite that they could use, BUT, it would cost us another $2,000. We paid almost $4000 for shoddy and inferior workmanship. The errors were made when Ms. Wilson lied to us, when the technition did not take the correct measurements and when an installer decided on his own that there should be a seam on the backsplash. We expected to be treated fairly and we were not.
We are honest people and expect honesty from a company, we do not lie or cheat anyone as your company did.
We will never do business with your company again, nor will our contractor. We had two other possible customers who were waiting to see our counter top before they decided on a company to do counter tops in their homes; after they saw the inferior job you did on ours they dismissed your company completely.
We were treated unfairly, lied to, cheated by a technition who did not take correct measurements. We did not make mistakes, YOUR Company did. We are very unhappy with the sloppy job you did in our kitchen.
We know for a fact that your installers have tools to carry large pieces of granite - our kitchen is an open area - several men showed up to install our counter top - they could have used tools to carry the entire (seamless) piece of granite - we have an 88" x 88" opening into our kitchen from our deck. The several large men that showed up to install it could have carried one entire piece very easily.
You are not a reputable company and your employees lie, cheat and were not very professional with us.
We expected honesty and a professional job."
...
Reply Have a similar problem?
What Claimant Wants Hide
Just make me happy!
Claimant invites Viking Kitchen Cabinets to make a fair offer.
1. Other – Pay for claim posting cost Jul 18, 2016 $7.99
Cash total : TBD
  • 0
Do you agree with the claimant’s demands?  (If you are a party to this claim, click here.)
Respondent's Counteroffer Hide
The claimant's settlement terms were rejected with no explanation. This claim will remain posted until resolved.
  • 0
Do you agree with the respondent’s Response?  (If you are a party to this claim, click here.)
See how PeopleClaim Works
Get fast access to our Resolver community, for...
  • help with a PeopleClaim or any other complaint
  • assistance with a purchase or contract
  • expert advice
Other PeopleClaim resolvers
Want to see more? Search our directory of resolvers.
Get Free alerts when claims post in your area.
Get Alert
Cases seeking help
Pick a case. Help resolve it.
Need help resolving a dispute? Learn more.
Help resolve claims against businesses and people near you:
View more claims

Public Mediation

The shortest path from your problem to its resolution.
1
Peer to Peer

Engage the other party and use powerful tools to negotiate the best resolution.

Free
If Unresolved
2
Community Resolution

Post your case online and get help from legal professionals, industry experts, consumers & advocates competing to find the best resolution to your claim.

$14.99 + optional reward for best resolution
Full refund if not resolved to your satisfaction
If Unresolved
3
Private Mediation

Lets you mediate your case privately with the help of our professional mediators and industry experts.

Free to claimant. Mediator fees negotiable.
If Unresolved
4
Engage a Professional

Find the best community-reviewed professionals near you to resolve your issue in private online mediation or traditional court/mediation.

Resolution

A wonderful serenity has taken possession of my entire soul, like these sweet mornings of spring which I enjoy with my whole heart.

I am (not) alone, and I feel the charm of existence in this spot, which was created for the bliss of souls like mine...~ Goethe

Get a public verdict — create an online trial $50 public trial / $50 reward for successful resolution
Important: All information contained herein is the opinion of the posting parties, who are solely responsible for its content. PeopleClaim offers both free and paid services to help consumers, patients, employee, tenants, and others resolve disputes without lawyers or courts, through negotiated online settlement and public disclosure of wrongdoing or unfair treatment.
Claims against parties operating under bankruptcy protection, by law must be processed solely through the appropriate US bankruptcy court. Any claims against this party currently posted on PeopleClaim are available for purposes of public business review only and are not an attempt to collect money or recover assets subject to protections under the United States Bankruptcy Code.
*IMPORTANT: PeopleClaim is a public dispute resolution system, independent of the BBB, small claims court, or other dispute resolution services. PeopleClaim is not a law firm and does not provide legal services, opinions, or advice. PeopleClaim facilitates peer-to-peer negotiation and resolution and crowdsourced input on issues of fairness to help resolve complaints. Users should contact professional legal counsel on any matters of law or regulation regarding their claims. PeopleClaim does not review or evaluate the merits of claims submitted through its site, and users are solely responsible for all content filed in their claims.
© reserved by PeopleClaim