Public Mediation

verizon fios - $300 visa card dispute

H. S. vs. Verizon - Headquarters
1 Verizon Way, Basking Ridge, New Jersey, 07920-1025, United States
Amount Involved: $300.00
    • Status: In Negotiation
      This claim has posted for public comment and negotiation. It will remain posted until resolved to the claimant's satisfaction. Suggest a resolution to help these parties reach a settlement.
       (seeking public comment)
    • Claimant Seeks: View.
    • Claim #: 2494762
    • Amount Involved: 300.00
    • Filed On: Aug 13, 2013
    • Posted On: Aug 24, 2013
    • Complaint(s):
      • Contract / Agreement / Promise dispute
      • Customer service runarounds
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Statement of Claim
Complaints Involved (2) - View
Claimant says:
"Currently on Verizon's webpage they have a promotion where you could get Verizon FIOS triple play for 89.99. It also says on their webpage that if you grab that bundle you can get either a $300 amazon card or a Visa card.

In July i signed up for a similar deal that was for 79.99. Now they are claiming that i can get either the 79.99 per month pricing OR the visa card - not both.

But on their own website the deal they currently have does not mention anywhere that it is an either/or proposition.

I am attaching a a snapshot of their current promotion which makes it seem like a customer can both - the triple play deal for 89.99 as well as the $300 card.

When talking to their customer service representative - Jane - I asked her to go to ther website - www.verizon.com and tell me what she thinks of the promotion. She agreed with me that it should be both. Then she went and talked to her supervisor only to come back and say that her supervisor also thinks that it should be either/or - If that is the case - at best they are culpable for misleading advertising and at worst - bait and switch - both unfair business practices."
...
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Exhibits View
What Claimant Wants Hide
1. Payment due: give me the $300 reward visa card Oct 15, 2013 $300.00
2. Other – Copy claim to regulators Oct 15, 2013 $14.99
3. Other – Pay for claim posting cost Oct 15, 2013 $7.99
4. Other – Physical delivery charges Oct 15, 2013 $2.99
Cash total : $325.97
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Respondent's Counteroffer

There has been no response to this claim from Verizon - Headquarters. This claim will remain posted until resolved
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