Public Mediation

i was given incorrect pricing information that caused me not to shop elsewhere-Dispute-#1554863

M. H. vs. Verizon - Headquarters
1 Verizon Way, Basking Ridge, New Jersey, 07920-1025, United States
Amount Involved: Other terms
View less
Rate or Review on Verizon - Hea...
Become an online mediator
  • Review this case.
  • Propose your solution.
  • Win the reward (1,000)
Statement of Claim
Complaints Involved (4) - View
Claimant says:
"Starting approximately 9/5/12, The Verizon sales rep, Marena Sellers, (@2323 N Germantown Pkwy, Cordova, TN 38016, ph # 901 377 4990 x 3) told me that I would receive a 20% discount on all of my lines of service from Verizon, failed to mention to me that I had a 5gb limit on my internet usage (my previous internet company had no limits) implied that there would be unlimited call time,and failed to return calls after stating she would. I emailed the company through their web site and would get a response that was one way, I could not directly return a call, or directly respond to an email. After many attempts I was called and was able to answer at the time of the call by Patrinl, I was willing to compromise by settling for the retroactive discontinuence of my Verizon home phone line. (2 weeks ago today) Since I can't call or email her she was to call back that Friday, and try several times until she could reach me since I can't return the call. She must confirm that Friday that I want to discontinue the home service. She called once, missed her call and did not call again. Since I did not talk to her I emailed Verizon through thier site on Friday to confirm I wanted to discontinue the home servcie. I received an email I could not respond to the following Tuesday stating this person was going to check with Patrina. I have heard nothiong else from Verizon. Last Saturday I emailed again informing them that if I did not get any response by this past Thursday I would start the formal complaint process. No response thus this complaint."
...
Reply Have a similar problem?
Exhibits View
Additional Communication Between Claimant and Verizon - Headquarters Hide
  • Feb 11, 2013, Claiming party added:

  • While Verizon is definely ignoring this calim ,I have filed a complaint with the Tennessee Department of Commrce and Insurance. I have attached everything I submitted to them, this might help give you additional insight. Thanks for ypu follow-up.

  • May 29, 2013, () added:

  • Unfortunately, we cannot investigate this matter w/o either the customer's mobile phone number, account number or ssn. Please resubmit your request with the account information.

What Claimant Wants Hide
Just make me happy!
Claimant invites Verizon - Headquarters to make a fair offer to resolve this complaint.
  • 0
Do you agree with the claimant’s demands?  (If you are a party to this claim, click here.)

Respondent's Counteroffer

There has been no response to this claim from Verizon - Headquarters. This claim will remain posted until resolved
Expand
Refresh
  • Show:
  • Sort by:
  • Comment: by Sarah Baxa — Online mediator
    • On: 11-14-2012
    View more
  • Were you at an authorized retailer or an actual Verizon store? There is a difference and an actual Verizon store would probably be better to work with since they have all the access to your account information and they can call customer service on your behalf while you are in the store. Also, have you discussed this issue with a manager? Often a manager can work out deals and approve discounts and credits that salespeople cannot. If they are unable to assist you, remain professional and calm and ask for the business card of the district manager. If you have had the service and did not receive all the discounts you were promised during that time, I suggest figuring out how much you should have received in discounts and asking for that amount as either a refund or even a store credit. It sounds as though you also have their cell phone service. You can use that as leverage in that you are a loyal customer of Verizon Wireless and you don't want to have to look elsewhere. Good luck!
See how PeopleClaim Works
Get fast access to our Resolver community, for...
  • help with a PeopleClaim or any other complaint
  • assistance with a purchase or contract
  • expert advice
Other PeopleClaim resolvers
Want to see more? Search our directory of resolvers.
Get Free alerts when claims post in your area.
Get Alert
Cases seeking help
Pick a case. Help resolve it.
Need help resolving a dispute? Learn more.
Help resolve claims against businesses and people near you:
View more claims

Public Mediation

The shortest path from your problem to its resolution.
1
Peer to Peer

Engage the other party and use powerful tools to negotiate the best resolution.

Free
If Unresolved
2
Community Resolution

Post your case online and get help from legal professionals, industry experts, consumers & advocates competing to find the best resolution to your claim.

$14.99 + optional reward for best resolution
Full refund if not resolved to your satisfaction
If Unresolved
3
Private Mediation

Lets you mediate your case privately with the help of our professional mediators and industry experts.

Free to claimant. Mediator fees negotiable.
If Unresolved
4
Engage a Professional

Find the best community-reviewed professionals near you to resolve your issue in private online mediation or traditional court/mediation.

Resolution

A wonderful serenity has taken possession of my entire soul, like these sweet mornings of spring which I enjoy with my whole heart.

I am (not) alone, and I feel the charm of existence in this spot, which was created for the bliss of souls like mine...~ Goethe

Get a public verdict — create an online trial $50 public trial / $50 reward for successful resolution
Important: All information contained herein is the opinion of the posting parties, who are solely responsible for its content. PeopleClaim offers both free and paid services to help consumers, patients, employee, tenants, and others resolve disputes without lawyers or courts, through negotiated online settlement and public disclosure of wrongdoing or unfair treatment.
Claims against parties operating under bankruptcy protection, by law must be processed solely through the appropriate US bankruptcy court. Any claims against this party currently posted on PeopleClaim are available for purposes of public business review only and are not an attempt to collect money or recover assets subject to protections under the United States Bankruptcy Code.
*IMPORTANT: PeopleClaim is a public dispute resolution system, independent of the BBB, small claims court, or other dispute resolution services. PeopleClaim is not a law firm and does not provide legal services, opinions, or advice. PeopleClaim facilitates peer-to-peer negotiation and resolution and crowdsourced input on issues of fairness to help resolve complaints. Users should contact professional legal counsel on any matters of law or regulation regarding their claims. PeopleClaim does not review or evaluate the merits of claims submitted through its site, and users are solely responsible for all content filed in their claims.
© reserved by PeopleClaim