Public Mediation

Verizon-Dispute-#1458128

B. H. vs. Verizon - Headquarters
1 Verizon Way, Basking Ridge, New Jersey, 07920-1025, United States
Amount Involved: Other terms
View less
Rate or Review on Verizon - Hea...
Become an online mediator
  • Review this case.
  • Propose your solution.
  • Win the reward (1,000)
Statement of Claim
Complaints Involved (3) - View
Claimant says:
"I been with Verizon every since Verizon purchased Alltel. I never been late with my payment. I just recently had a problem with my phone, I was not under a contract, I always had insurance. I was paying $50.00 a month. I had 700. Min also was in my circle up to 5 people no minute was used anytime you call a person in the circle, also I had texting etc. Verizon convince to put me on a prepaid plan. I told Verizon I have to have a phone at least good as I had cause I wear reading glasses and I need to be able to see the screen and details ' I had never experience in my life, told me how great the phone was that was in the package. IN LESS TIME THAN A MONTH VERIZON HAS CHARGED ME FOR RESTOCKING FEES, PUT ME ON A CONTRACT WANTING ME TO PAY $80.00 a MONTH TO SATISFIED ME. IN LESS THAN A MONTH VERIZON HAS CHARGED ME OVER $300.00 DOLLARS
I AM SO UNHAPPY WITH THE WAY VERIZON HAS TESTED MY INTELLIGENCE. THE WAY VERIZON HAS TREATED ME \IS AS I WAS A NEW CUSTOMER JUST WALKING THOUGH THE DOOR AS THEY TELL ME THEY UNDERSTAND BUT STAIDLY RIPPING ME OFF. I HAD BEEN WITH ALLTEL SINCE 1993 UNTIL VERIZON TOOK OVER, I HAD A PROBLEM WITH SERVICE, PROBLEM WITH PRODUCT,PROBLEM WITH PRACTICES,PROBLEM SLICKLY TRYING TO PUT ME ON A CONTRACT OVER MY HEAD. I ALWAYS BEEN A EXCELLENT PAYING CUSTOMER, ONE OF THE BEST."
...
Reply Have a similar problem?
Additional Communication Between Claimant and Verizon - Headquarters Hide
  • May 05, 2013, Claiming party added:

  • Verizon is only for the money, they don't care about there long time customers,I was treated as if i was a new customer, and I had been with Verizon for years, every since Verizon purchase Alltel.

What Claimant Wants Hide
Just make me happy!
Claimant invites Verizon - Headquarters to make a fair offer to resolve this complaint.
  • 0
Do you agree with the claimant’s demands?  (If you are a party to this claim, click here.)

Respondent's Counteroffer

There has been no response to this claim from Verizon - Headquarters. This claim will remain posted until resolved
Expand
Refresh
  • Show:
  • Sort by:
  • Comment: by Sarah Baxa — Online mediator
    • On: 01-01-2013
    View more
  • Unfortunately, Jennifer is correct. The plan they put you on is probably a great plan for other people. If you do not need data or use the phone extensively for texting or calling, most of their plans are not a good fit. Some of the money you paid might be for a partial month and one month ahead. That has been my experience. Hopefully included in that somewhere was the price of the phone. If you signed a contract, you are obligated to that contract. However, if you are truly unhappy and feel you have been mislead, ask for a manager and discuss the situation. Explain that until this point, you have been a satisfied customer and also a loyal customer who has been fiscally responsible in paying in a timely manner. Explain that you would like to stay with them if they would consider changing you to a plan or prepaid situation you feel more comfortable with. Ask them if they would please waive the cancellation charges (or reduce it by half; although it should be prorated no matter what) since you feel the situation could have been better handled. Hopefully you speak with someone who can/will help you out. Just be prepared to stick out the contract if they are unwilling to let you out of the contract or pay the cancellation fee if they will not waive it.
  • Comment: by Jennifer Sheehy — Online mediator
    • On: 12-29-2012
    View more
  • Unfortunately, cell phone plans have changed over the years. If you had wanted to stay on your old plan, and the cell phone you had would no longer work with the service, it should have been explained to you that you could pay retail for the cell phone in replacement. Retail costs for cell phones can be very expensive, which is how the cell phone companies get you into a contract with a lesser payment. It sounds like they signed you up for the minimum plan with the price you are quoting in your claim. Getting out of a cell phone contract, however, can be very expensive, as there are early cancellation fees associated with the cancellation of your contract. If you can find another cell phone carrier, they may be willing to buy out your existing contract.
See how PeopleClaim Works
Get fast access to our Resolver community, for...
  • help with a PeopleClaim or any other complaint
  • assistance with a purchase or contract
  • expert advice
Other PeopleClaim resolvers
Want to see more? Search our directory of resolvers.
Get Free alerts when claims post in your area.
Get Alert
Cases seeking help
Pick a case. Help resolve it.
Need help resolving a dispute? Learn more.
Help resolve claims against businesses and people near you:
View more claims

Public Mediation

The shortest path from your problem to its resolution.
1
Peer to Peer

Engage the other party and use powerful tools to negotiate the best resolution.

Free
If Unresolved
2
Community Resolution

Post your case online and get help from legal professionals, industry experts, consumers & advocates competing to find the best resolution to your claim.

$14.99 + optional reward for best resolution
Full refund if not resolved to your satisfaction
If Unresolved
3
Private Mediation

Lets you mediate your case privately with the help of our professional mediators and industry experts.

Free to claimant. Mediator fees negotiable.
If Unresolved
4
Engage a Professional

Find the best community-reviewed professionals near you to resolve your issue in private online mediation or traditional court/mediation.

Resolution

A wonderful serenity has taken possession of my entire soul, like these sweet mornings of spring which I enjoy with my whole heart.

I am (not) alone, and I feel the charm of existence in this spot, which was created for the bliss of souls like mine...~ Goethe

Get a public verdict — create an online trial $50 public trial / $50 reward for successful resolution
Important: All information contained herein is the opinion of the posting parties, who are solely responsible for its content. PeopleClaim offers both free and paid services to help consumers, patients, employee, tenants, and others resolve disputes without lawyers or courts, through negotiated online settlement and public disclosure of wrongdoing or unfair treatment.
Claims against parties operating under bankruptcy protection, by law must be processed solely through the appropriate US bankruptcy court. Any claims against this party currently posted on PeopleClaim are available for purposes of public business review only and are not an attempt to collect money or recover assets subject to protections under the United States Bankruptcy Code.
*IMPORTANT: PeopleClaim is a public dispute resolution system, independent of the BBB, small claims court, or other dispute resolution services. PeopleClaim is not a law firm and does not provide legal services, opinions, or advice. PeopleClaim facilitates peer-to-peer negotiation and resolution and crowdsourced input on issues of fairness to help resolve complaints. Users should contact professional legal counsel on any matters of law or regulation regarding their claims. PeopleClaim does not review or evaluate the merits of claims submitted through its site, and users are solely responsible for all content filed in their claims.
© reserved by PeopleClaim