Public Mediation

B.D. vs. Verizon (Headquarters)

B. D. vs. Verizon - Headquarters
1 Verizon Way, Basking Ridge, New Jersey, 07920-1025, United States
Amount Involved: $700.00
Complaint(s): Problem with a product | Other
    • Status: In Negotiation
      This claim has posted for public comment and negotiation. It will remain posted until resolved to the claimant's satisfaction. Suggest a resolution to help these parties reach a settlement.
       (seeking public comment)
    • Claimant Seeks: View.
    • Claim #: 1444749
    • Amount Involved: 700.00
    • Filed On: Jan 05, 2017
    • Posted On: Jan 16, 2017
    • Complaint(s):
      • Problem with a product
      • Other
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Statement of Claim
Complaints Involved (2) - View
Claimant says:
"My grandson has a Samsung Galaxy S7 Edge. He had it charging and when he went to check it he found that it had burnt the charger up and the phone was hot when he picked it ip that he dropped it. when he took it in to Verizon they wanted to charge him $100 to exchange it also because it was damaged from him dropping it the warranty wasn't any good. I have found that they are having the same problem with this phone as the other phone that is causing fires.
I'm worried about him using this phone that it may cause a fire and burn the house down.
Can you help me with this?"
...
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Additional Communication Between Claimant and Verizon - Headquarters Hide
  • Jan 06, 2017, Claiming party added:

  • The Verizon store in Huntsville AL. would not make it right with this phone. They know the phone has the problem with getting hot, but being my grandson dropped it they said it was damaged. The thing was hot.

  • Jan 06, 2017, Claiming party added:

  • I want another phone.

  • Jan 07, 2017, Claiming party added:

  • The only thing we asked the people at the Huntsville store was to get a new battery. They were not even willing to do that. I ran a copy of the info where I found that this phone is having the same problem as the outher ones that have been burning up.

What Claimant Wants Hide
1. another phone Jan 21, 2017 $700.00
Cash total : $700.00
  • 0
Do you agree with the claimant’s demands?  (If you are a party to this claim, click here.)

Respondent's Counteroffer

There has been no response to this claim from Verizon - Headquarters. This claim will remain posted until resolved
Offer History
Jan 05, 2017
Claimant's Terms of Settlement to Verizon - Headquarters
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  • Comment: by Claimant On: 01-31-2017
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  • Because my grandson didn't get a 3rd degree burn the law suits that are out there don't apply to us. We had to buy another phone, but still having to pay for this one. I feel we were ripped off. I didn't buy the phone from Verizon. The one that gets too hot is turned off but as I said we are still having to pay for it. We are too scared to even try to turn it on much less try to charge it.
  • Question: by Claimant On: 01-18-2017
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  • Why are they not willing to replace his phone? They know this phone has this problem. I called Samsung about this problem before I called Verizon. They wanted him to send the phone to them. He would have to go without a phone for weeks until they got it fixed or what ever they decided to do about it. That is if there was no damage to it when he dropped it. Well he wouldn't have dropped it if the phone had not burn the wires to the charger and was so hot he dropped it on concrete. 
  • Comment: by Christopher Martin (101 points) — Representing The Interests Of Individuals By Investigating & Addressing Complaints.
    • On: 01-18-2017
    View more

  • Some additional information for the claimaint regarding the issue with the Samsung Galaxy S7 cell phone device. 

    Law suits have begun taking place against Samsung for the exact same cell phone device referenced in this claim and over the same issues reported in this claim. See the following link:

    https://www.sammobile.com/2016/09/11/samsung-sued-over-exploding-galaxy-s7-edge/

    There is also currently a class action law suit that has been filed against Samsung for problems with their Galaxy smart phones just as the claimaint has reported taking place with his/her Samsung Galaxy device. The claimaint reported that the cell phone device had been charging and when his/her grandchild picked up the device, it was so hot that it caused their grandchild to drop it. If his/her grandchild experienced any kind of burns whatsoever when the incident occurred, then the claimaint could be included in the class action law suit. See the following link for information:

    https://www.schmidtandclark.com/samsung-galaxy-class-action-lawsuit

    If the claimaint and/or their grandchild experienced any kind of burns when the incident occurred or at any time while in possession of the cell phone device in question, please contact the law firm handling the class action lawsuit. Their contact information can be accessed through the link provided above.



  • 1
  • Contributed Solution: by Bob Mangione On 01-18-2017
    View more
    This is a safety issue which Verizon should take seriously but isn't responsible for - claim should be redirected More...
If you are a party to this claim, click here.
Is this a fair resolution?
  • Question: by Christopher Martin (101 points) — Representing The Interests Of Individuals By Investigating & Addressing Complaints.
    • On: 01-17-2017
    View more
  • Did the incident with the phone take place within 30 days of purchasing? If not, how long after the phone was purchased did the incident occur? Did you elect to have insurance protection with the phone when it was purchased? 
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