Public Mediation

B.D. vs. Verizon (Headquarters)

Major screw up from Verizon Wireless, I need help!

B. D. vs. Verizon - Headquarters
1 Verizon Way, Basking Ridge, New Jersey, 07920-1025, United States
Amount Involved: Other terms
    • Status: In Negotiation
      This claim has posted for public comment and negotiation. It will remain posted until resolved to the claimant's satisfaction. Suggest a resolution to help these parties reach a settlement.
       (seeking public comment)
    • Claimant Seeks: 1 non-monetary items.
    • Claim #: 1350476
    • Amount Involved: N/A
    • Filed On: Oct 07, 2016
    • Posted On: Oct 18, 2016
    • Complaint(s):
      • "I just feel ripped off."
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Statement of Claim
Complaint Involved (1) - View
Claimant says:
"I recently purchased a Samsung Galaxy 7. (Or so I thought, I later found out that it is the curve) The first day I had the phone, the battery had to by charged twice in the same day and was overheating. As a concerned customer, I called Verizon and they told me to go change the phone no problem. I went into to store and they explained that because of the processing power and switching things over that this is normal and wouldn't let me switch to an I-phone like I had decided to do. The guy who sold me the phone also talked me into a screen protector that didn't even belong to the phone and broke within 24 hours. I was directed to Zagg and bought a new cover that fits the phone, but because of the curve, the screen cracks on a weekly basis. The phone turns off 1 to 5 times a day and today my phone won't even turn on and the phone is not even three months old. Because the "warranty" is only 14 days I am now stuck with an nonworking $700 phone"
...
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What Claimant Wants Hide
Message from Claimant: This phone continues to have issues. I should be able to upgrade now to the 8 assuming the 8 fixed the problems I have with the Samsung galaxy 7.
What By When How Much
1. Upgrade to the Samsung 8 now without having to wait for the upgrade availability Jun 05, 2017 N/A
Non-cash: 1 items
  • 0
Do you agree with the claimant’s demands?  (If you are a party to this claim, click here.)

Respondent's Counteroffer

There has been no response to this claim from Verizon - Headquarters. This claim will remain posted until resolved
Offer History
Oct 07, 2016
Claimant's Terms of Settlement to Verizon - Headquarters
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  • Contributed Solution: by Bryan Morris On 10-30-2016
    View more
    Your problem is with Samsung, not Verizon More...
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