Public Mediation

Us Tech Live Llc Dispute

B. S. vs. Us Tech Live Llc
1284 Sanibel Ln, Gulf Breeze, Florida, 32563-2575, United States
Amount Involved: $112.99
    • Status: In Negotiation
      This claim has posted for public comment and negotiation. It will remain posted until resolved to the claimant's satisfaction. Suggest a resolution to help these parties reach a settlement.
       (seeking public comment)
    • Claimant Seeks: View.
    • Claim #: 6748905
    • Amount Involved: 112.99
    • Filed On: Oct 31, 2015
    • Posted On: Nov 11, 2015
    • Complaint(s):
      • Bad business practices
      • Problem with a service
      • "I just feel ripped off."
View less
Rate or Review on US Tech Live ...
Become an online mediator
  • Review this case.
  • Propose your solution.
  • Win the reward (1,000)
Statement of Claim
Complaints Involved (3) - View
Claimant says:
"I think it was around the first of October, I signed up with US Tech Live LLC to do online work on my computer. They lead me to believe they were associated with Microsoft. The spoke with heavy foreign accents and were very hard to understand. I paid altogether $212.99. They serviced my computer twice in that time. I was not happy either time. US Tech is closed on weekends and I had a serious problem on a weekend due to something that US Tech had done. So, I notified Microsoft and they informed me that these people were in no way involved with Microsoft. So, I engaged Advanced Tech Support who are with Microsoft to fix my computer. Monday morning, I called US Tech and told them I would no longer be needing their services and I'd like a refund of part of what I had paid them. We argued, but they finally agreed to give me $100. They paid it to my Pay Pal account. As far as I was concerned, the issue was resolved. I was happy that I had gotten rid of them and that I got a little of my money back.

Then yesterday, 10/30/2015, around 2:00, John from US Tech Live called me and said the business was being closed down and I would receive my full refund. The sum of $112.99. But he said, first he had to go into my computer and do some things. I was dubious, but finally, he talked me into it. He did a lot of weird things, showed me where I had over 6,000 viruses, said that my windows drivers were no good and everything would have to be fixed. He had things all wrapped up and about that time, on my end, the power went out. In about 10 minutes it was restored. I tried to call US Tech Live back, but there was no answer. So, I was pretty much helpless. My computer was absolutely down and out. I tried to call them several times. Still no answer. So I called my present techs at Advanced Tech Support and explained the sequence of events. Andre told me I was lucky the power went out. I would have lost everything. In a couple of hours he had me up and running again. And again, I thought that was the end of it. I was happy things turned out as they did. No viruses, no dead drivers.

Then this morning, John from US Tech called again. He said I was still entitled to my refund, but he had to go into my computer first. I refused to let this happen. He hung up on me. I have sent them several invoices for the amount owed me. They respond with nasty letters, accused me of harassing them. If I have the money due me, I want it. These people are not honest. I want it resolved once and for all.

Thank you,

Bettina Spencer email - tispen@ tds.net"
...
Reply Have a similar problem?
What Claimant Wants Hide
1. Refund: total price paid for service as promised Nov 15, 2015 $112.99
2. Other – Pay for claim posting cost Nov 15, 2015 $7.99
3. Other – Physical delivery charges Nov 15, 2015 $2.99
Cash total : $123.97
  • 0
Do you agree with the claimant’s demands?  (If you are a party to this claim, click here.)

Respondent's Counteroffer

There has been no response to this claim from US Tech Live LLC. This claim will remain posted until resolved
Expand
Refresh
  • Show:
  • Sort by:
  • 1
  • Contributed Solution: by Marcia Rowley On 04-14-2016
    View more
If you are a party to this claim, click here.
Is this a fair resolution?
See how PeopleClaim Works
Get fast access to our Resolver community, for...
  • help with a PeopleClaim or any other complaint
  • assistance with a purchase or contract
  • expert advice
Other PeopleClaim resolvers
Want to see more? Search our directory of resolvers.
Get Free alerts when claims post in your area.
Get Alert
Cases seeking help
Pick a case. Help resolve it.
Need help resolving a dispute? Learn more.
Help resolve claims against businesses and people near you:
View more claims

Public Mediation

The shortest path from your problem to its resolution.
1
Peer to Peer

Engage the other party and use powerful tools to negotiate the best resolution.

Free
If Unresolved
2
Community Resolution

Post your case online and get help from legal professionals, industry experts, consumers & advocates competing to find the best resolution to your claim.

$14.99 + optional reward for best resolution
Full refund if not resolved to your satisfaction
If Unresolved
3
Private Mediation

Lets you mediate your case privately with the help of our professional mediators and industry experts.

Free to claimant. Mediator fees negotiable.
If Unresolved
4
Engage a Professional

Find the best community-reviewed professionals near you to resolve your issue in private online mediation or traditional court/mediation.

Resolution

A wonderful serenity has taken possession of my entire soul, like these sweet mornings of spring which I enjoy with my whole heart.

I am (not) alone, and I feel the charm of existence in this spot, which was created for the bliss of souls like mine...~ Goethe

Get a public verdict — create an online trial $50 public trial / $50 reward for successful resolution
Important: All information contained herein is the opinion of the posting parties, who are solely responsible for its content. PeopleClaim offers both free and paid services to help consumers, patients, employee, tenants, and others resolve disputes without lawyers or courts, through negotiated online settlement and public disclosure of wrongdoing or unfair treatment.
Claims against parties operating under bankruptcy protection, by law must be processed solely through the appropriate US bankruptcy court. Any claims against this party currently posted on PeopleClaim are available for purposes of public business review only and are not an attempt to collect money or recover assets subject to protections under the United States Bankruptcy Code.
*IMPORTANT: PeopleClaim is a public dispute resolution system, independent of the BBB, small claims court, or other dispute resolution services. PeopleClaim is not a law firm and does not provide legal services, opinions, or advice. PeopleClaim facilitates peer-to-peer negotiation and resolution and crowdsourced input on issues of fairness to help resolve complaints. Users should contact professional legal counsel on any matters of law or regulation regarding their claims. PeopleClaim does not review or evaluate the merits of claims submitted through its site, and users are solely responsible for all content filed in their claims.
© reserved by PeopleClaim