Public Mediation

S.G. vs. Unm Sandoval Regional Medical Center

EXTRA charges not disclosed prior to service

S. G. vs. Unm Sandoval Regional Medical Center
    • Status: In Negotiation
      This claim has posted for public comment and negotiation. It will remain posted until resolved to the claimant's satisfaction. Suggest a resolution to help these parties reach a settlement.
       (seeking public comment)
    • Claimant Seeks: The claimant is willing to accept another offer from this party.
    • Claim #: 2710188
    • Amount Involved: 92.80
    • Filed On: Nov 29, 2016
    • Posted On: Dec 10, 2016
    • Complaint(s):
      • Failure to Answer Questions Regarding Patient's or Relative’s Health
      • Failure to Communicate with Patient or Patient’s Relatives
      • Failure to Prescribe Most Cost-efficient Treatment
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Statement of Claim
Complaints Involved (3) - View
Claimant says:
"I was charged a "hospital service" fee two months after I went to a doctor appointment. The appointment was with an ear-nose-throat doctor for ear infections. The doctor clinic was located in the "doctor offices" section in a different, but connected building next to the hospital. I paid a $40 co-payment at the time of service, so I called and asked for an explanation of the new charges. My three phone calls were never returned. I had my insurance call and was told by my insurance that they said it was for "observation." They said "something" (not detailed in record) was removed from my ear. He used a vacuum to suck out wax and a little puss from a pimple. If I had gone to any other doctor's clinic, my co-pay would have covered it. I am being charged $92.80 in addition to the $40.00 co-pay. Possibility of extra charges was not disclosed prior to service."
...
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Claimant timeline (1) - Hide
  • 07-12-2016 — Doctor Appointment
Additional Communication Between Claimant and Unm Sandoval Regional Medical Center Hide
  • Nov 30, 2016, Claiming party added:

  • 3001 Broadmoor Blvd NE Rio Rancho, NM 87144

What Claimant Wants Hide
1. Refund: payment Jan 16, 2017 $92.80
2. Other – Pay for claim posting cost Jan 16, 2017 $7.99
Just make me happy!
Claimant invites UNM Sandoval Regional Medical Center to make a fair offer to resolve this complaint.
Cash total : $100.79
  • 0
Do you agree with the claimant’s demands?  (If you are a party to this claim, click here.)

Respondent's Counteroffer

There has been no response to this claim from UNM Sandoval Regional Medical Center. This claim will remain posted until resolved
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