Public Mediation

UMKC SCHOOL OF DENTISTRY-Dispute-#1985042

A. S. vs. Umkc School Of Dentistry
650 E. 25th Street , Kansas City, Missouri, 64108, United States
Amount Involved: Other terms
Complaint(s): Problem with a service
    • Status: In Negotiation
      This claim has posted for public comment and negotiation. It will remain posted until resolved to the claimant's satisfaction. Suggest a resolution to help these parties reach a settlement.
      (seeking public comment)
    • Claimant Seeks: 3 non-monetary items.
    • Claim #: 1985042
    • Amount Involved: N/A
    • Filed On: Jun 23, 2012
    • Posted On: Jul 04, 2012
    • Complaint(s):
      • Problem with a service
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Statement of Claim
Claimant says:
"THEY ARE REFUSING TO TREAT ME AFTER MORE THAN 30 YEARS OF MY PAYING FOR DENTAL WORK. THE DENTIST "KELLI LANG" WHO GRADUATED STATED I NEEDED A CROWN, AND BECAUSE OF HER SCHEDULE SHE DID NOT HAVE THE TIME TO TAKE ME BEFORE SHE GRADUATED AND SO FOR MONTHS NO ONE CALLED ME SO WHEN I CALLED IN THEY SAID I WAS TO HAVE ERIC WILLIAMS, AND WHEN FINALLY ON JUNE 7TH, 2012 THURSDAY I WENT THERE, THAT PERSON TURNED OUT TO BE ERIN WILLIAMS, SO WHEN SHE WOULD NOT DO THE CROWN AS STATED BY KELLI LANG AS I EXPLAINED THEN SHE LEFT ME SITTING IN THE CHAIR FOR A LONG TIME, AND WHEN I GOT UP AND WENT TO GET A SUPERVISOR AFTER AN HOUR OF TRYING TO GET THE MATTER CLEARED UP THEN THEY KEPT TAKING ME TO SOMEONE DIFFERENT UNTIL FINALLY A DR. PRINE ACTED MAD AND TOOK ME TO DR. LINDA WELLS, WHO EXPLAINED THAT THIS WAS A TEACHING FACILITY, LIKE AFTER 30 YEARS SHE FELT SHE HAD TO TELL ME THAT? SHE DID NOT EVEN LOOK INTO THE PROBLEM, JUST TOLD ME TO FIND ANOTHER OUTSIDE DENTIST FROM NOW ON, THEN THE FIRST PERSON MET ME AT THE FRONT DOOR ALONG WITH THIS ERIN WILLIAMS AND SAID SHE WOULD THEN RESCHEDULE ME, AND THEN I GET THIS CERTIFIED LETTER YESTERDAY STATING THAT THEY WOULD NO LONGER TREAT ME. SO AT 77 I AM NOT NEEDED ANY LONGER? I WILL TAKE THIS TO THE DIVISION OF AGING IF THIS CANNOT BE RESOLVED. IS SHE TEACHING THE STUDENT A LESSON OR ME?"
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What Claimant Wants Hide
Non-Cash
What By When How Much
1. Apology: PUNISH THE CUSTOMER, IS THAT THE TEACHING POLICY Jul 25, 2012 N/A
2. Change of policy: RESEARCH THE PROBLEM BEFORE STERN LOOKS AND STATEMENTS ARE MADE TO A CUSTOMER Jul 23, 2012 N/A
3. WANT LETTER OF APOLOGY AND REINSTATEMENT SINCE THEY DID NOT TRY TO TAKE CARE OF THIS MATTER TIMELY Jul 23, 2012 N/A
Cash
1. Other – Pay for claim posting cost Jul 23, 2012 $7.95
Just make me happy!
Claimant invites UMKC SCHOOL OF DENTISTRY to make a fair offer to resolve this complaint.
Cash total : $7.95
Non-cash: 3 items
  • 0
Do you agree with the claimant’s demands?  (If you are a party to this claim, click here.)

Respondent's Counteroffer


There has been no response to this claim from UMKC SCHOOL OF DENTISTRY. This claim will remain posted until resolved
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