Public Mediation

Misrepresentation in sales practices

J. G. vs. Ultimate Electronics
United States
Amount Involved: Other terms
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Statement of Claim
Complaint Involved (1) - View
Claimant says:
"Located at 1801 NW Exprsway, McAllen, TX 78503. (956)217-3230. On 09-09-10 I intended to buy a laptop and was inticed to make it into a "bundle" with the convincing that the new wireless laptop would be most useful with the wireless printer, plus a new anti-virus program in the bundle. The salesman said he would knock off $40 and install the anti-virus and set up the computer for running. At the end of the deal, he did nothing of what he promised, said the computer cash register wouldn't allow for the $40 and the set up turned out to be putting my name into the computer, which I could do myself, and then the anti virus was just inserting a CD, which I could also do myself. But he said that when I got home, everything was simple and it would all be up and running in a snap.

It was no snap. The first step in setting up turned out to be charging the battery fully, which turned out to be 3 to 4 hours, so I don't see how he would have been able to fulfill his original promises at the store anyway. I was not up and running for another day, with calls to Tech Support, so nothing was a snap.

Then somebody told me about "wireless routers" and I went back to the store on 09-14-10 and a different salesman also pleasantly made promises that this thing was easy to install. The CD instructions came to two places asking for actions I didn't know how to perform. I called the store and another young salesman said he and none of the others knew how to install this, that the Tech was out to lunch at 5 P.M. and would be back in an hours. When that person called, he said it would be better for them to come to my house to install. When I agreed he said he was going to go ask about an appointment. When he came back he said I needed to go to the store to get the appointment. Then he added that the reason I had to go to the store was to pay $149 for the installation.

This store's salespeople 1) Are not knowledgeable about their products, 2) make inticing promises they don't keep, 3) don't inform of hidden costs."
...
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Claimant invites Ultimate Electronics to make a fair offer to resolve this complaint.
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Respondent's Counteroffer Hide
The claimant's settlement terms were rejected with the following explanation:
  • I disagree with the explanation / grounds provided

    "The General Manager of the location, Mr. Homer Saenz, confirmed that Mr. Garza did in fact receive the bundle pricing. The PC optimization which retails for $99.00 was sold to Mr. Garza at a price of $89.99. Mr. Garza paid $20.00 for the software which retails for $59.99. Mr. Garza's total savings was $49.99. In terms of the battery not being fully charged, the batteries are not charged at the store due to the length of time it takes to fully charge. If a customer chooses to leave the product for 5+ hours or overnight, the store will charge the battery for them.

    Mr. Garza's claim that he did not receive the bundle pricing is incorrect and can be verified by review of the invoice.

    Fatima Maynard
    Guest Services
    Ultimate Electronics
    321 W 84th Avenue Ste A
    Thornton, CO 80260"

This claim will remain posted until resolved.

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