Public Mediation

The Face Place-Dispute-#2688636

K. B. vs. The Face Place
Columbia, Maryland, United States
Amount Involved: $120.00
    • Status: In Negotiation
      This claim has posted for public comment and negotiation. It will remain posted until resolved to the claimant's satisfaction. Suggest a resolution to help these parties reach a settlement.
    • View response from: The Face Place
    • Claimant Seeks: View.
    • Claim #: 2688636
    • Amount Involved: 120.00
    • Filed On: Oct 07, 2011
    • Posted On: Oct 22, 2011
    • Complaint(s):
      • Bad business practices
      • Problem with a service
      • Customer service runarounds
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Statement of Claim
Complaints Involved (4) - View
Claimant says:
"I received a gift certificate for The Face Place in Columbia. I sent an e-mail regarding cancelling an appointment online. I assumed they received their e-mails as the send appointment notices via e-mail. I responded to this in June and was told that sometimes they sometimes encounter difficulties with their e-mail as would look into the problem (no mention that they do not accept any e-mail changes) and my gift certificate was no longer valid. I responded to cancel the appointment that I had just scheduled since my gift certificate was no longer valid. I also respond to an e-mail sent to me. There in no mention on the reminder e-mail , not to reply to their e-mails.
..
They called me today and told me I was another no show and I would be "Black Listed". I responded to my appointment e-mail reminder and responded via e-mail. They informed me that they do not receive e-mails at all. Subsequently, they informed that this is "common business practices" not to receive emails, despite contacting me via e-mail.

My husband has been purchasing these gift certificates for Christmas for over 10 years Never had a problem. It has been a major fiasco and I am out $120.00 worth of services!!"
...
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What Claimant Wants Hide
1. Refund: services from a gift certificates Oct 31, 2011 $120.00
Just make me happy!
Claimant invites The Face Place to make a fair offer to resolve this complaint.
Cash total : $120.00
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Respondent's Counteroffer Hide
The claimant's settlement terms were rejected with no explanation. This claim will remain posted until resolved.
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Offer History
Oct 31, 2011
The Face Place's counter offer to Claimant
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