Public Mediation

T-Mobil Contract, Account #704357251

D. G. vs. T-Mobile (Headquarters)
12920 SE 38th Street, Bellevue, Washington, 98006-1350, United States
Amount Involved: Other terms
    • Claimant Seeks: 1 non-monetary items.
    • Claim #: 6559861
    • Amount Involved: N/A
    • Filed On: May 23, 2011
    • Posted On: Jun 07, 2011
    • Complaint(s):
      • Problem with a service
      • Contract / Agreement / Promise dispute
      • Customer service runarounds
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Statement of Claim
Complaints Involved (3) - View
Claimant timeline (4) - Hide
  • 04-11-2011 — Contacted by T-Mobile Collections, hadn't received a final bill at this time,told them I wasn't paying any bill until I had a final bill. They called the second number on my line, told them to call my number, I was the responsible one,gave them my number.
  • 04-14-2011 — They call the second number on my line again, even though they have my number. Bill was then $150.24. Sounds resonable, must be my last months bill. Still no paper bill they want my credit card number, tell them I am not paying anything until I get a real bill. Ask them not to call the second number, he is not responsible for the bill. Give them my number again. Person I talked to was named Cydricka.
  • 04-15-2011 — They call the seond number on my line again, bothering my boyfriend at work. I call them back having a rather heated discussion with Maritha (employee #40164 ) Tryed to explained my situation to them, how I had been left with no service and didn't feel I should have to pay the balance of my contract and ETF's. The final bill has now grown to $407.06. All I got in reply was "Miss Donna how would you like to take care of this bill" Still no paper bill and I have been cut off from my on-line account so I'm not giving you my credit card number. Again I give them the right number to call me at,(603-313-1430)
  • 05-23-2011 — Receive a final notice threatening me with a collection agency if I do not pay $407.06 within 10 days. They continue to call the second number on my line even though this person is not responsible for the bill and they have been given my number several times. I told him not to answer it any more, to push the option that they have reached the wrong number. They continue to call him every few days.
What Claimant Wants Hide
What By When How Much
1. I want to be let out of my contract and drop the ETF fee on both phones. I am willing to pay from the time I ported my number out 3/22/2011 until until the end of that monthly billing time. May 23, 2011 N/A
Non-cash: 1 items
  • 0
Do you agree with the claimant’s demands?  (If you are a party to this claim, click here.)
Respondent's Counteroffer Hide
What By When How Much
1. I want to be let out of my contract and drop the ETF fee on both phones. I am willing to pay from the time I ported my number out 3/22/2011 until until the end of that monthly billing time. May 23, 2011 N/A
Non-cash: 1 items
  • 0
Do you agree with the respondent’s Response?  (If you are a party to this claim, click here.)
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