Public Mediation

J.A. vs. Sun Pro Solar 22171 Mch Rd. Mandeville, La 70471

J. A. vs. Sun Pro Solar
22171 MCH Rd, Mandeville, Louisiana, 70471-7774, United States
Amount Involved: Other terms
Complaint(s): Problem with a product
View less
Rate or Review on Sun Pro Solar
Become an online mediator
  • Review this case.
  • Propose your solution.
  • Win the reward (1,000)
Statement of Claim
Complaint Involved (1) - View
Claimant says:
"Researched solar energy and Sunpro Solar and found both to be beneficial in reducing energy costs and decided to go with this company. Energy costs were dropping until entering the months of June and July with extremely hot and sunny LA days. Received the bill for usage for July usage in August and it totaled more than before the panels were installed. Called the Sunpro company, talked to Shannon Brewer, he requested copies of Entergy bills. I faxed copies of last 3 months of Entergy bills, I continually explained that something must be wrong with the system for the bill to be higher than before panels were installed because nothing had changed in our pattern of usage. His response was to compare last year's usage at this time to this year's energy usage, and how it had dropped. My question then became if we have dropped energy usage why am I paying more? We went round and round about energy usages without my question being addressed, Why is my bill more now than before the panels were installed without him providing an answer? All we wanted was a qualified tech to come out and check the system, if working correctly on sunny days the panel SHOULD produce energy. In their mission statement, it states that they work for customer satisfaction, "providing the best warranty service AFTER installation". I monitored the system and supplied Shannon with video and picture proof of my concerns. An example, On 8-20-16, I monitored the system. Panels came on at 8:10 a.m. despite sunshine starting from 7:30 a.m., and the panels worked until 12:50 p.m and then shut off despite sunshine remaining until 3:00 P.M. when it started to rain. Even the company's own website showed the panels underproducing when they were working and stopped the times I mentioned. I have videos and pictures to prove this. Even after supplying video and pictures to Shannon showing him what I precieved to be the problem. On 8-21-16 at 9:00 A.M. Panels shut off in broad daylight when sun is shinning bright. His response he was willing to come out by Friday and this now Sunday when I am writing this review. This is from the companies own website--If you purchase a solar system, you won't need to be the "middleman" between the production and installation companies and will never have to physically return a product for a warranty claim to be processed. If filing a claim is required, the dedicated service department at SUNPRO will arrange all contacts with the applicable manufacturer for repairs or replacement at no additional cost. With a SUNPRO warranty, you don't have to worry about a thing. Clearly this is not the case with us."
...
Reply Have a similar problem?
Additional Communication Between Claimant and Sun Pro Solar Hide
  • Sep 01, 2016, Sun Pro Solar (responding party) added:

  • Mr. Angelos, we are so disappointed to hear about your dissatisfaction with our company. We know how frustrating it is to purchase a new product that doesn't meet your expectations. It is our highest priority for you to be happy with our product. We have tried numerous times to call and email you and would be happy to come out and meet with you and make sure everything is working as it should. We stand behind our products 100% and will not stop until you are 100% satisfied. Please give us a chance to make you happy.
    Regarding your specific complaint, we think there may be some misunderstandings that we could resolve with a short meeting. With respect to your complaint about your bill being higher after solar than before, we believe that you are incorrectly comparing your before solar and after solar electric bills. Prior to installing solar you were on levelized billing. This is a service the utility offers customers to help them avoid large swings in their utility bills in the high usage summer months. It charges the consumer the average of the previous 12 months of bills. When you installed solar, you cancelled levelized billing. When our service manager Shannon Brewer met with you, you were comparing last years summer bill which was levelized billing (average of the previous 12 months) to you current bill which was NOT levelized billing. Mr. Brewer was attempting to show you that your actual consumption in Kilowatt hours was significantly lower this year than last year but that it wasn't evident to you because you were comparing two different types of bills that were not comparable. I have reviewed the bills you are referring too and your Kilowatt hour usage dropped by more than 1,000 kWh between the two time periods. This is over a 30% reduction between the two years.
    Your second complaint is that the system itself is not working. Again, we believe this is due to a misunderstanding you have about how the system works. You are looking at the utility meter and trying to determine when the system is operating. The utility meter cannot tell you this and will give you false information. Please allow us to come out and work with you on how to read the data your meter gives you and how to use the free online monitoring software that can show you real time what your system is doing. For instance, on August 20th you said your system did not turn on until 8:10 am. The system actually started producing power at 6:35 am. What you are seeing is that at 8:10 am the system began exporting excess power it made to the grid. Prior to 8:10 am the electrical load of the house used all the solar electricity on things in the house and no power was exported. You also stated that the system stopped making power this day at 12:50 pm. It in fact continued to produce power until 7:30 pm that night. Again, what you saw on your meter is that it stopped exporting power to the grid at 12:50 pm but that just meant all the power was being consumed by the home and nothing was sent back to the grid.
    We sure hope you'll let us come back and work with you to understand how your system works and we guarantee we won't leave until your 100% satisfied.

  • Sep 01, 2016, Claiming party added:

  • This claim is NOT settled. PeopleClaim.com erred when it decided that according to them the claim was settled. it is not and will be when I SAY IT IS

What Claimant Wants Hide
Message from Sun Pro Solar: Mr. Angelos, we are so disappointed to hear about your dissatisfaction with our company. We know how frustrating it is to purchase a new product that doesn't meet your expectations. It is our highest priority for you to be happy with our product. We have tried numerous times to call and email you and would be happy to come out and meet with you and make sure everything is working as it should. We stand behind our products 100% and will not stop until you are 100% satisfied. Please give us a chance to make you happy.
Regarding your specific complaint, we think there may be some misunderstandings that we could resolve with a short meeting. With respect to your complaint about your bill being higher after solar than before, we believe that you are incorrectly comparing your before solar and after solar electric bills. Prior to installing solar you were on levelized billing. This is a service the utility offers customers to help them avoid large swings in their utility bills in the high usage summer months. It charges the consumer the average of the previous 12 months of bills. When you installed solar, you cancelled levelized billing. When our service manager Shannon Brewer met with you, you were comparing last years summer bill which was levelized billing (average of the previous 12 months) to you current bill which was NOT levelized billing. Mr. Brewer was attempting to show you that your actual consumption in Kilowatt hours was significantly lower this year than last year but that it wasn't evident to you because you were comparing two different types of bills that were not comparable. I have reviewed the bills you are referring too and your Kilowatt hour usage dropped by more than 1,000 kWh between the two time periods. This is over a 30% reduction between the two years.
We sure hope you'll let us come back and work with you to understand how your system works and we guarantee we won't leave until your 100% satisfied.
Just make me happy!
Claimant invites Sun Pro Solar to make a fair offer.
1. Other – Copy claim to regulators Sep 05, 2016 $14.99
2. Other – Pay for claim posting cost Sep 05, 2016 $7.99
Cash total : TBD
  • 0
Do you agree with the claimant’s demands?  (If you are a party to this claim, click here.)
Respondent's Counteroffer Hide
What By When How Much
1. Copy claim to regulators Sep 05, 2016 $14.99
2. Pay for claim posting cost Sep 05, 2016 $7.99
Cash total : TBD
  • 0
Do you agree with the respondent’s Response?  (If you are a party to this claim, click here.)
See how PeopleClaim Works
Get fast access to our Resolver community, for...
  • help with a PeopleClaim or any other complaint
  • assistance with a purchase or contract
  • expert advice
Other PeopleClaim resolvers
Want to see more? Search our directory of resolvers.
Get Free alerts when claims post in your area.
Get Alert
Cases seeking help
Pick a case. Help resolve it.
Need help resolving a dispute? Learn more.
Help resolve claims against businesses and people near you:
View more claims

Public Mediation

The shortest path from your problem to its resolution.
1
Peer to Peer

Engage the other party and use powerful tools to negotiate the best resolution.

Free
If Unresolved
2
Community Resolution

Post your case online and get help from legal professionals, industry experts, consumers & advocates competing to find the best resolution to your claim.

$14.99 + optional reward for best resolution
Full refund if not resolved to your satisfaction
If Unresolved
3
Private Mediation

Lets you mediate your case privately with the help of our professional mediators and industry experts.

Free to claimant. Mediator fees negotiable.
If Unresolved
4
Engage a Professional

Find the best community-reviewed professionals near you to resolve your issue in private online mediation or traditional court/mediation.

Resolution

A wonderful serenity has taken possession of my entire soul, like these sweet mornings of spring which I enjoy with my whole heart.

I am (not) alone, and I feel the charm of existence in this spot, which was created for the bliss of souls like mine...~ Goethe

Get a public verdict — create an online trial $50 public trial / $50 reward for successful resolution
Important: All information contained herein is the opinion of the posting parties, who are solely responsible for its content. PeopleClaim offers both free and paid services to help consumers, patients, employee, tenants, and others resolve disputes without lawyers or courts, through negotiated online settlement and public disclosure of wrongdoing or unfair treatment.
Claims against parties operating under bankruptcy protection, by law must be processed solely through the appropriate US bankruptcy court. Any claims against this party currently posted on PeopleClaim are available for purposes of public business review only and are not an attempt to collect money or recover assets subject to protections under the United States Bankruptcy Code.
*IMPORTANT: PeopleClaim is a public dispute resolution system, independent of the BBB, small claims court, or other dispute resolution services. PeopleClaim is not a law firm and does not provide legal services, opinions, or advice. PeopleClaim facilitates peer-to-peer negotiation and resolution and crowdsourced input on issues of fairness to help resolve complaints. Users should contact professional legal counsel on any matters of law or regulation regarding their claims. PeopleClaim does not review or evaluate the merits of claims submitted through its site, and users are solely responsible for all content filed in their claims.
© reserved by PeopleClaim