Public Mediation

Judith Baker vs. Spotify

Being charged double for a service I have never received

J. B. vs. Spotify
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Statement of Claim
Complaints Involved (3) - View
Claimant says:
"I signed up for the service 10 months ago & I never received the service. I have continued to have the payment deducted from my checking account, Four months ago they started billing me twice each month, There is no phone number or email address where I can reach them. I want to cancel this service.
."
...
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Additional Communication Between Claimant and Spotify Hide
  • Apr 12, 2016, Claiming party added:

  • Cancel account and do not bill me further.

  • Apr 13, 2016, () added:

  • Hi Judith, Many thanks for getting in touch. We're so sorry to hear that you have problems using Spotify, we'll do our best to help you out. Can you provide us the followings, thus we can locate your Spotify account and help you out with no delay? 1. the username, email address that you registered with Spotify 2. Spotify receipt 3. any order ID, invoice ID, bank statement showing the charges. We appreciate your cooperation and hope to hear from you soon. Joanne / Executive Team

What Claimant Wants Hide
Just make me happy!
Claimant invites Spotify to make a fair offer to resolve this complaint.
  • 0
Do you agree with the claimant’s demands?  (If you are a party to this claim, click here.)

Respondent's Counteroffer

There has been no response to this claim from Spotify. This claim will remain posted until resolved
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  • Contributed Solution: by Amy Minzlaff On 03-23-2017
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    I, too had an issue with Spotify charging my account. The phone number on my bank account had been disconnected or was no longer in service. Through Peopleclaim, I was able to resolve it. I finally got a contact info: support@spotify.com.
If you are a party to this claim, click here.
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