Public Mediation

Karen Steen vs. Specialized Loan Servicing account #1010010832

K. S. vs. Specialized Loan Servicing - Sls
6200 S Quebec St, Greenwood Village, Colorado, 80111-4720, United States
Amount Involved: $1,650.70
    • Status: In Negotiation
      This claim has posted for public comment and negotiation. It will remain posted until resolved to the claimant's satisfaction. Suggest a resolution to help these parties reach a settlement.
      (seeking public comment)
    • Claimant Seeks: View.
    • Claim #: 3972970
    • Amount Involved: 1,650.70
    • Filed On: Dec 20, 2015
    • Posted On: Dec 31, 2015
    • Complaint(s):
      • Rude or Unprofessional Behavior
  • Notice: All claims not marked as closed as of 12/21/15 re-mailed to: Specialized Loan Servicing - SLS Mr. John Beggins 8742 Lucent Blvd Ste 300 Highlands Ranch, Colorado, 80129-2386 If you are the claimant, and the company contacted you personally to resolve this issue, please log into your response page, or contact us at, to ensure that the claim is properly closed. If you are the respondent, please log into your response page, or contact us at if you need assistance.
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Statement of Claim
Claimant says:
"SLS statement address is 8742 lucent Blvd, suite 300, Highlands Ranch, CO 80129

I had a line of credit with E-Trade for nine years with never an issue. It was sold to SLS and has been a constant problem. Statements change, I can't make sense of them, nobody can explain their system. They keep overcharging. One payment of $400 showed as unaplied funds, later it showed as suspense. Later it shows as $318.90. They were charging $255 a month for future insurance when the policy was only $612 a year and I would not be renewing it. They kept harassing me with attempts to collect a debt when I was never a day late with a payment but I was not paying into the escrow account.
The total amount of the payoff statement was paid 11/30/15, it included interest thru 12/20/15. I should have gotten a refund of three weeks interest, and a refund for two and 1/2 months insurance, instead, they sent a new statement charging me an additional $127.50 for escrow and $180 past due . Then at the bottom is $246.77 as finance charges."
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What Claimant Wants Hide
1. Refund: unapplied funds Jan 04, 2016 $400.00
2. Refund: overcharged interest Jan 04, 2016 $1,069.75
3. Refund: insurance refund Jan 04, 2016 $124.80
4. Refund: late fee Jan 04, 2016 $56.15
5. Other – Copy claim to regulators Jan 04, 2016 $14.99
6. Other – Pay for claim posting cost Jan 04, 2016 $7.99
7. Other – Physical delivery charges Jan 04, 2016 $12.98
Cash total : $1,686.66
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Respondent's Counteroffer

There has been no response to this claim from Specialized Loan Servicing - SLS. This claim will remain posted until resolved
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