Public Mediation

Department of Child Support Services-Dispute-#5198480

S. A. vs. San Francisco Department Of Child Support Services
617 Mission Street, San Francisco, California, 94105-3503, United States
Amount Involved: $60,000.00
    • Status: In Negotiation
      This claim has posted for public comment and negotiation. It will remain posted until resolved to the claimant's satisfaction. Suggest a resolution to help these parties reach a settlement.
       (seeking public comment)
    • Claimant Seeks: View.
    • Claim #: 5198480
    • Amount Involved: 60,000.00
    • Filed On: Dec 18, 2012
    • Posted On: Jan 30, 2013
    • Complaint(s):
      • Bad business practices
      • Overcharge or billing error
      • Customer service runarounds
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Statement of Claim
Complaints Involved (4) - View
Claimant says:
"The department of child Support Services in San Francisco made me look like a fraud. They have two active open cases against me, as the non custodial parent and also as the non custodial parent. My wages were being garnished as well as me making mothly payments. I have been recieving statements stating that I should file a complaint, because my balances arrears. Now I am trying to close my case, and san francisco county child support agency told me to file a motion. I would like to get my money back, as well as my life. This action by this agency has made me look like a fraud.
People responsible are: Kay Hawkins, of DCSS 0f San Francisco,
Please Help me!!!! Costodial father,& American."
...
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Exhibits View
Additional Communication Between Claimant and San Francisco Department Of Child Support Services Hide
  • Dec 18, 2012, San Francisco Department of Child Support Services (responding party) added:

  • Complaints against the San Francisco Department of Child Support Services should be directed to their Ombudsperson at (415) 356-2978. It is a direct line. Please call this number for further assistance.

  • Dec 18, 2012, Claiming party added:

  • What is your name, and what can your do for me?? How can your get me my reputation back, and fix my credit report, score, and overall credit Worthyness???
    4158222815

What Claimant Wants Hide
Message from Claimant: your can settle or negotiate, or well talk in Superior Court.
1. Settle Dec 31, 2012 $60,000.00
Cash total : $60,000.00
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Respondent's Counteroffer

There has been no response to this claim from San Francisco Department of Child Support Services. This claim will remain posted until resolved
Offer History
Dec 18, 2012
Claimant's Terms of Settlement to San Francisco Department of Child Support Services
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  • Comment: by Jennifer Sheehy — Online mediator
    • On: 01-31-2013
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  • A lot of times, when dealing with government entities or agencies, there is a designated administrative process for handling of complaints. Here, it seems that the department has a designated ombudsperson for handling of complaints. According to the website for the department, they must handle any complaints submitted to the office of the ombudsperson within 30 days. Perhaps starting with that administrative option can help get your some resolution for your situation. Also, if you have court orders determining custody, filing a motion with the court is an option if you feel that the department is not handling your case correctly. There is a pamphlet available on that website for the Complaint Resolution and State Hearing Program through this department that can help guide you through the complaint process and let you know what your options are.
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