Public Mediation

Saks Fifth Avenue-Dispute-#2444877

C. Z. vs. Saks Fifth Avenue
    • Status: In Negotiation
      This claim has posted for public comment and negotiation. It will remain posted until resolved to the claimant's satisfaction. Suggest a resolution to help these parties reach a settlement.
       (seeking public comment)
    • Claimant Seeks: View.
    • Claim #: 2444877
    • Amount Involved: 1,112.90
    • Filed On: Mar 23, 2012
    • Posted On: Apr 03, 2012
    • Complaint(s):
      • Bad business practices
      • Problem with a service
      • Problem with a product
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Statement of Claim
Complaints Involved (7) - View
Claimant says:
"I purchased a LV purse at Saks on 12/20/11. When I brought it home, I did not like the way it hung when I placed my items in it. I brought it back to the store and exchanged it for another purse. I paid an additional $85.60 which brought the total up to $1037.90. When I brought this purse home and placed my items in it, I realized the purse was too small, so I brought it back to the store 2 days later to exchange it for a larger purse. The sales person told me that I could not return it because the purse had a small stain on the purse handle. I found it odd that the sales person zeroed in immediately on the stain, which I did not even know was there. I spoke with the manager, who was very rude and condescending to me, he practically accused me of putting the stain on the purse! He told em that all purses are inspected before the customer leaves the store with the purse. This was an outright lie! The purse was never inspected in front of me, it was in a fabric bag which was placed in a shopping bag and handed to me. I took it home, and only when I realized that it was too small I decided to exchange it. I found it suspicious that the salesperson and the manager knew exactly where this particular stain was on the purse. I feel that they knowingly sold me this purse with the stain on it. I feel that shopping in a high end store such as Saks- that Saks should stand behind its products and allow me to exchange this purse for a larger purse of my choosing, of course I would pay the difference. I escalated this problem to the corporate headquarters, who also refused to allow me to exchange the purse. This was not a cheap purchase, and I complied with all their rules. I work very hard for my money, and feel that they not only ripped my off, they were rude, condescending, and made me feel like an idiot. This was wrong, and they should exchange this purse that they knowingly to me stained. All I want is what is right. They actually had me return to the store 3 times, with the same purse, and then told me to mail it to New York for evaluation. What is up with that? I tried to exchange the purse within the 30 day limit, I never used the purse, and I am trying to exchange the purse in the SAME EXACT CONDITION THEY SOLD IT TO ME. What ever happened to quality and "The customer is always right." saying. I was made to feel humiliated and was treated with no respect!"
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Additional Communication Between Claimant and Saks Fifth Avenue Hide
  • Apr 09, 2012, Claiming party added:

  • I was sold the purse in the same exact condition that I tried to exchange it. When a consumer spends over $1000.00, the store should do everything it can to ensure that the customer is satisfied. This has not been the case with Saks, they all but accused me of making a stain mark on the purse handle. I never ever used the purse. I was trying to exchange it for a larger purse, which meant I probably would have spend more money. But they zeroed right in on this mark on the purse. It was like they knew exactly where it was, I never even saw this mark until they pointed it out to me. This leads me to believe that they knew about the mark when they sold me the purse, and they were hoping I did not notice it. When I returned to exchange the purse for a larger and I was gullible enough to trust them, they immediately refused to exchange it, because of the mark on the purse. I never used the purse, and only want to exchange what they sold me... in the same exact condition they sold it to me.

What Claimant Wants Hide
1. Payment due: 1037.90 Apr 06, 2012 $1,037.90
2. Pay me for my time: 3 hours at 25.00 Apr 06, 2012 $75.00
3. Other – Physical delivery charges Apr 06, 2012 $2.99
Cash total : $1,115.89
  • 0
Do you agree with the claimant’s demands?  (If you are a party to this claim, click here.)

Respondent's Counteroffer

There has been no response to this claim from Saks Fifth Avenue. This claim will remain posted until resolved
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