Public Mediation

Rumpke Dumpster company Dispute #2878010

B. M. vs. Rumpke Dumpster Company
10795 Hughes Road, Cincinnati, Ohio, 45251, United States
Amount Involved: Other terms
    • Status: In Negotiation
      This claim has posted for public comment and negotiation. It will remain posted until resolved to the claimant's satisfaction. Suggest a resolution to help these parties reach a settlement.
       (seeking public comment)
    • Claimant Seeks: 2 non-monetary items.
    • Claim #: 2878010
    • Amount Involved: N/A
    • Filed On: Sep 16, 2013
    • Posted On: Sep 27, 2013
    • Complaint(s):
      • Discrimination
      • Policy
      • Unfulfilled promises
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Statement of Claim
Complaints Involved (3) - View
Claimant says:
"They claim I owe them money for trash pick-up. They bought the company that was picking up my trash. Rumpke service was not good so when paid time was up for my old company we just didn't put our trash out. We have never gotten a bill from them until just recently started getting calls from a collection agency. called rumpke sure it was a mistake I was told that just because I didn't put my trash out for 6 month does not mean i do not owe them for 6 months trash disposal as i didn't call and cancel services. Rumpke did not let me know that they were taking over our trash pick-up either. I think they just want to take advantage of senior citizens."
...
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Additional Communication Between Claimant and Rumpke Dumpster Company Hide
  • Oct 07, 2013, Rumpke Dumpster company (responding party) added:

  • Dear Ms. Mundy,

    Thank you for your patience regarding your Rumpke invoice. We sincerely apologize for any confusion associated with your service and your payment. You are correct, we did acquire your account through the Midwest acquisition. When customers are acquired, mailers offering service details and payment requirements are distributed. Unless we receive direct notification from the customer, we are obligated to continue service whether the trash is placed at the curb or not. Without a call from a customer we have no indication that service is cancelled, therefore, we continue to reach out to you for payment., and we continue to include your stop on our route.

    We apologize for this misunderstanding. It is clear there was a unintentional breakdown in communication along the way. Our reputation is very important and we want to do what's best for the customer. Considering the circumstances, we would like waive all fees associated with your account. We hope that you will give us another chance to serve you some day in the future.

    Thank you again for your time.

What Claimant Wants Hide
Non-Cash
What By When How Much
1. collection agency to stop harassing me@ for a bill i do not owe. Oct 01, 2013 N/A
2. rrumpke to leave me alone.no money due as i don't owe them money. Oct 01, 2013 N/A
Cash
1. Other – Pay for claim posting cost Oct 01, 2013 $7.99
Cash total : $7.99
Non-cash: 2 items
  • 0
Do you agree with the claimant’s demands?  (If you are a party to this claim, click here.)

Respondent's Counteroffer

There has been no response to this claim from Rumpke Dumpster company. This claim will remain posted until resolved
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