Public Mediation

de cameron resort-Dispute-#1072786

G. A. vs. Royal Decameron Resort
Paseo general Escalon N 4711, Col. Escalon, United States
Amount Involved: $982.90
    • Status: In Negotiation
      This claim has posted for public comment and negotiation. It will remain posted until resolved to the claimant's satisfaction. Suggest a resolution to help these parties reach a settlement.
       (seeking public comment)
    • Claimant Seeks: View.
    • Claim #: 1072786
    • Amount Involved: 982.90
    • Filed On: Jul 25, 2012
    • Posted On: Aug 05, 2012
    • Complaint(s):
      • Problem with a service
      • Customer service runarounds
      • "I just feel ripped off."
View less
Rate or Review on Royal DeCamer...
Become an online mediator
  • Review this case.
  • Propose your solution.
  • Win the reward (1,000)
Statement of Claim
Complaints Involved (3) - View
Claimant says:
"A week ago my family and friends , 13 of us in total made a reservation and they informed us we could check in at 8 am, to receive food and enjoy the resort, but we would not be able to get our rooms until 3pm. We informed them that we , as a family, wanted our rooms next to each other or in the same floor, for convenience purposes. They made a note of that and reminded us to come back at 3P.M .Which was fine with us. No matter .Well when we went into the lobby to check in for our rooms they were not ready. They blamed our request for the rooms being near each other. After 45 minutes they only gave us 2 room keys. We had to wait for the other 2 keys, that were supposedly being cleaned. We went to relax in the lobby. At 4:15 they STILL hadn't even bothered to give us our keys nor inform us over the status. That is when we decided to cancel our reservation. What kind of customer service is that?? If they were really interested in us, they would have walked to us and kept us up to date. Once we made it clear to them we wanted to cancel the rooms due to the time they took to get our rooms, they said"your keys have been sitting here for the past 20 minutes"..... WHY didn't they tell us??? They saw we were ALL there, OBVIOUSLY waiting for the keys, yet they preferred to just stand there and watch. When we confronted the assistant manager, he ended up calling us "clowns" for being upset. Yes, they did offer us to check out later the next day ... at 5pm instead of 1pm.... But after the way we were treated, we had NO DESIRE to be there. GUESS WHAT?? They still charged us 1,000 bucks for rooms we NEVER ENTERED... We are upset because of the time wasted in waiting for those rooms and the way we were treated... People check out at 1pm, therefore they had plenty of time to A) Figure our our room arrangements and B) Clean the rooms. Why were we still waiting one hour past 3? The pools closed at 7pm.. by the time we got settled in our rooms, we wouldn't have much time to enjoy. We didnt want to take the offer , because we already had plans for the next day AND they had treated us rudely.. They still took all our money."
...
Reply Have a similar problem?
What Claimant Wants Hide
1. REFUND: Money for rooms NEVER USED Aug 23, 2012 $960.00
2. Copy claim to regulators Aug 23, 2012 $14.95
3. Include public posting fee Aug 09, 2012 $7.95
Cash total : $982.90
  • 0
Do you agree with the claimant’s demands?  (If you are a party to this claim, click here.)

Respondent's Counteroffer

There has been no response to this claim from Royal DeCameron Resort. This claim will remain posted until resolved
Offer History
Jul 25, 2012
Claimant's Terms of Settlement to Royal DeCameron Resort
Jul 25, 2012
Claimant's Terms of Settlement to Royal DeCameron Resort
See how PeopleClaim Works
Get fast access to our Resolver community, for...
  • help with a PeopleClaim or any other complaint
  • assistance with a purchase or contract
  • expert advice
Other PeopleClaim resolvers
Want to see more? Search our directory of resolvers.
Get Free alerts when claims post in your area.
Get Alert
Cases seeking help
Pick a case. Help resolve it.
Need help resolving a dispute? Learn more.
Help resolve claims against businesses and people near you:
View more claims

Public Mediation

The shortest path from your problem to its resolution.
1
Peer to Peer

Engage the other party and use powerful tools to negotiate the best resolution.

Free
If Unresolved
2
Community Resolution

Post your case online and get help from legal professionals, industry experts, consumers & advocates competing to find the best resolution to your claim.

$14.99 + optional reward for best resolution
Full refund if not resolved to your satisfaction
If Unresolved
3
Private Mediation

Lets you mediate your case privately with the help of our professional mediators and industry experts.

Free to claimant. Mediator fees negotiable.
If Unresolved
4
Engage a Professional

Find the best community-reviewed professionals near you to resolve your issue in private online mediation or traditional court/mediation.

Resolution

A wonderful serenity has taken possession of my entire soul, like these sweet mornings of spring which I enjoy with my whole heart.

I am (not) alone, and I feel the charm of existence in this spot, which was created for the bliss of souls like mine...~ Goethe

Get a public verdict — create an online trial $50 public trial / $50 reward for successful resolution
Important: All information contained herein is the opinion of the posting parties, who are solely responsible for its content. PeopleClaim offers both free and paid services to help consumers, patients, employee, tenants, and others resolve disputes without lawyers or courts, through negotiated online settlement and public disclosure of wrongdoing or unfair treatment.
Claims against parties operating under bankruptcy protection, by law must be processed solely through the appropriate US bankruptcy court. Any claims against this party currently posted on PeopleClaim are available for purposes of public business review only and are not an attempt to collect money or recover assets subject to protections under the United States Bankruptcy Code.
*IMPORTANT: PeopleClaim is a public dispute resolution system, independent of the BBB, small claims court, or other dispute resolution services. PeopleClaim is not a law firm and does not provide legal services, opinions, or advice. PeopleClaim facilitates peer-to-peer negotiation and resolution and crowdsourced input on issues of fairness to help resolve complaints. Users should contact professional legal counsel on any matters of law or regulation regarding their claims. PeopleClaim does not review or evaluate the merits of claims submitted through its site, and users are solely responsible for all content filed in their claims.
© reserved by PeopleClaim