Public Mediation

S.T. vs. Ring Doorbell - Amazon

Ring Doorbell and Amazon stole the right to privacy from their customers.

S. T. vs. Ring Doorbell - Amazon
1523 26th St, Santa Monica, California, 90404-3, United States
Amount Involved: $500.00
Complaint(s): Bad business practices
    • Status: In Negotiation
      This claim has posted for public comment and negotiation. It will remain posted until resolved to the claimant's satisfaction. Suggest a resolution to help these parties reach a settlement.
      (seeking public comment)
    • Claimant Seeks: 4 non-monetary items.
    • Claim #: 4835794
    • Amount Involved: 500.00
    • Filed On: Jan 30, 2020
    • Posted On: Feb 07, 2020
    • Complaint(s):
      • Bad business practices
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Statement of Claim
Claimant says:
"We bought and installed a Ring Doorbell from Amazon for our own protection.
We are uncomfortable with the sheer amount of surveillance in our society, and we have been aghast at news reports of people publicly sharing Ring videos of perfectly innocent people as "suspicious." However, we eventually decided that we were even less comfortable with potential intruders and thieves.
We paid a substantial amount of money for Amazon's Ring Doorbell. This was not a free product where a company can say they need to defray costs by selling our information. It's a device with certain component parts and costs, including those for support.
We now discover that Electronic Frontier Foundation did a deep dive into what Ring Doorbell actually does to monetize the customer's so-called privacy.
Ring Inc's privacy policy reassuringly says, "We put your security first. That includes your privacy, too."
Apparently not. Ring has been selling our data, including potentially very sensistive geolocation data, to multiple buyers, including the utterly appalling moral vacuum that is Facebook. If I wanted Facebook to have my information, I'd give it directly to Mark Zuckerberg.
While setting up the Ring app, I was very cautious about permissions. However, I literally couldn't set it up unless I gave permission for certain accesses, particularly since (obviously) I'd be using the app to access video while away from home.
Now, looking at my phone setting, I realize that we were forced into giving permission for Ring to access our phone locations while using the app. There is no reason for this whatsoever, certainly once the app is installed. But did Ring prompt us to review our settings once set up was complete? Of course it didn't. It just took advantage of us.
All of these companies have been, or will be, subject to hacking. So now, thanks to these grasping stoats, anyone potentially knows exactly how far away I am from our home--or whether I'm alone in it.
I have set out some provisional terms for settlement of my claim. However, if you choose not to meet them, I want you to buy back this device at full price. You'll still have made plenty of money.
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Additional Communication Between Claimant and Ring Doorbell - Amazon Hide
  • Feb 25, 2020, Ring Doorbell - Amazon (responding party) added:
  • Hello Ms. Treadwell,

    Our customer service team will be contacting you shortly to discuss your concerns.


    Write your message here

  • Feb 29, 2020, Claiming party added:
  • Thank you for your response, but I still haven't heard from anyone? If you are going to call, please let me know the number so that I will pick up the phone instead of doing a voicemail tango.

What Claimant Wants Hide
What By When How Much
1. Repair: I want all information about our household retrieved from all companies it has been sold to, and wiped Feb 14, 2020 N/A
2. Repair: I want all info irrelevant to the proper functioning of our Ring device wiped Feb 14, 2020 N/A
3. Apology: I want an apology for misleading and selling your customers. Feb 14, 2020 N/A
4. Change of policy: Agree to stop selling your customers up the river Feb 14, 2020 N/A
1. Compensation: Sale of my private information--nominal amount Feb 14, 2020 $500.00
Cash total : $500.00
Non-cash: 4 items
  • 0
Do you agree with the claimant’s demands?  (If you are a party to this claim, click here.)

Respondent's Counteroffer

There has been no response to this claim from Ring Doorbell - Amazon. This claim will remain posted until resolved
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