Public Mediation

My Claim vs. Quick Lube 111

P. W. vs. Quick Lube 111
111 895 N Colony Rd, Wallingford, Connecticut, 06492-2437, United States
Amount Involved: $2,400.00
    • Status: In Negotiation
      This claim has posted for public comment and negotiation. It will remain posted until resolved to the claimant's satisfaction. Suggest a resolution to help these parties reach a settlement.
    • View response from: Quick Lube 111
    • Claimant Seeks: View.
    • Claim #: 1554852
    • Amount Involved: 2,400.00
    • Filed On: Feb 10, 2016
    • Posted On: Feb 21, 2016
    • Complaint(s):
      • Problem with a service
      • Problem with a product
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Statement of Claim
Complaints Involved (2) - View
Claimant says:
"had my oil changed and was told my transmission fluid was a little dirty I had it changed 60000 miles earlier so I waited a weekand brought it in I asked about the service and do they change the filter as well as all the fluid the tech said if I provided a original equipment filter and gasket for $20. 00 extra in cash they would do that. job done my receipt was for$105.99 but does not include the $20.00 for changing the filter. I drove away and noticed a whining noise while driving . I called them and was told this is normal due to clean filter and more transmission fluid pressure it will go away within a day.the next day 1/26/16 the transmission started to slip when shifting I called and was told to bring it back. they drove the car and said they may hsve used the wrong fluid and went to a parts store and got quarts of the right fluid and the car now would shift properly. I asked them to take me for the test drive and transmission worked fine for about 3 miles then began to slip until car would not go forward the tech then drove back to the shop down rt 5 in reverse the owner apalogized to me shook my hand and said they would take care of the problem and rented me a car until the car could be fixed. 2 days later I went to talk to the owner and his manager Jeremy told me they don't change filters so the parts I bought at NAPA could be the problem and they are not responsible the car is at the transmission shop that they use and says the clutches are damaged and it needs a rebuild cost $1800-2400 help PASTOR SCOTTY WOOD 13 CHURCH ST WALLINGFORD cT 2039033068I"
...
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Additional Communication Between Claimant and Quick Lube 111 Hide
  • Feb 18, 2016, Claiming party added:

  • Ct. DMV dealer/repair division to be notified as well as atty. on retainer forward to owner quick lube 111

What Claimant Wants Hide
1. ford 2008 transmission Mar 04, 2016 $2,400.00
Cash total : $2,400.00
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Respondent's Counteroffer Hide
The claimant's settlement terms were rejected with no explanation. This claim will remain posted until resolved.
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Offer History
Feb 10, 2016
Claimant's Terms of Settlement to Quick Lube 111
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