Public Mediation

G.P. vs. Purrfect Auto Service

Excessive Charges Elder Abuse vs Purrfect Services

G. P. vs. Purrfect Auto Service
400 S Baldwin Ave Ste 102, Arcadia, California, 91007-1939, United States
Amount Involved: $5,400.00
Complaint(s): Other
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Statement of Claim
Complaint Involved (1) - View
Claimant says:
"My Uncle that has Alzheimer's took his car to Purrfect Auto Service 71 400 S. Baldwin Ave #102, in Arcadia, CA. He took it there for an oil change. They came back with all these things that we wrong with his car. He told them he just wanted his oil changed. My Uncle told my Grandfather what they said needed to be done. My grandfather went down there and told them they just wanted an oil change and that my uncle was sick with Alzheimer's. To just Do the oil change. The man there agreed they would just do the oil change, and that the understood because his dad had Alzheimer's too.

The end result they called my uncle and told him his car was done, they ended up doing the work he and my grandfather told them they didn't want done. They charged my uncle $5,400.00. They did other work that didn't need to be done and the oil change.

I want to report this place for Eder Abuse and taking advantage of someone that is not in the clear state of mind."
...
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Claimant timeline (1) - Hide
  • 10-27-2016 — Car Services
Exhibits View
Additional Communication Between Claimant and Purrfect Auto Service Hide
  • Jan 26, 2017, Purrfect Auto Service (responding party) added:

  • Greetings Ms Paisson,
    My name is Douglas Odean and i'm the new General Manager with Purrfect Auto Service #71 here in Arcadia and i would like to speak with you regarding this matter. If you could please call me either at the shop 626-446-4464 or on my cell if your unable to reach me there. Cell# 714-476-3533.

    Thank you and I look firward to speaking with you on this matter.

    Sincerely,
    Douglas Odean
    General Manager
    Purrfect Auto Service #71

  • Jan 26, 2017, Purrfect Auto Service (responding party) added:

  • Hello again Gina, I would still like to talk with you regarding this matter but I also wanted to make this statement.
    After talking with the counter person that greeted your uncle and also his Brother or Father not totally sure, but the counter person whos name is Amin stated that when the car came in it was for 2 different things, 1. OIL Change and to check a noise in the front end because the customer [your uncle] said he had hit something. Upon inspection the found that more than one part had been damaged including a lower control arm that was bent. To bend a control arm that is made of steel it takes more than just a little tap of something. After inspecting the vehicle and seeing that it was at about 65,000 miles the technician recomended some maintenence items to be done as well. The man that brought the vehicle in authorized the repairs to be done and thus the work commenced on the repairs. Later that day another gentkeman came in with your uncle and was questioning the work that was being performed so everything was explained to him also and he was satisfied with the work and situation. The following day the men came to pick up the vehicle and paid for it and thanked both the Manager and our man running the counter. The second gentlen mentioned to the counter guy that the guy that brought the vehicle in had some sort of issue and thats why he was here. I guess my question is this, if your uncle has Alhiemers why is he going any where alone? There would be no way we would know if he has alzhiemers or anything else of the sort. And i believe you mentioned in your complaint that both men have Alzhiemers, once again my question would be why are they not being taken care of and watched? They seemed very compitent according to Amin and the store Manager as well as very happy with the work that was performed on the vehicle. In your claim you said that the work performed was not needed, what is your statement based on? Once again i look forward to talking with you further on this matter.

    Thank you
    Douglas Odean

What Claimant Wants Hide
1. Refund: Excessive Charges Jan 31, 2017 $5,400.00
2. Other – Pay for claim posting cost Jan 31, 2017 $7.99
Just make me happy!
Claimant invites Purrfect Auto Service to make a fair offer to resolve this complaint.
Cash total : $5,407.99
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Respondent's Counteroffer

There has been no response to this claim from Purrfect Auto Service. This claim will remain posted until resolved
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