Public Mediation

Priceline.com-Dispute-#4576146

S. P. vs. Priceline.Com Inc
800 Connecticut Ave Ste E401, Norwalk, Connecticut, 06854, United States
Amount Involved: $83.02
    • Status: In Negotiation
      This claim has posted for public comment and negotiation. It will remain posted until resolved to the claimant's satisfaction. Suggest a resolution to help these parties reach a settlement.
    • View response from: Priceline.Com Inc
    • Claimant Seeks: View.
    • Claim #: 4576146
    • Amount Involved: 83.02
    • Filed On: Sep 01, 2012
    • Posted On: Sep 12, 2012
    • Complaint(s):
      • Overcharge or billing error
      • "I just feel ripped off."
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Statement of Claim
Complaints Involved (2) - View
Claimant says:
"Gentleman:
I recently took a trip to Cleveland Ohio to attend a Funnel. I made my Reservation on line at Priceline.com After selecting the Hotel (The Cleveland Radisson Airport Hotel, North Olmsted Ohio) I realized the Hotel was too far from the Funnel Home Services I would be attending the service at.

I proceeded to call the Price line Reservation Department ASAP(the same night Wednesday night(7/25) and explain that I incorrectly made reservation at the wrong Hilton and could I cancel it.

I was told by a very nice gentleman, considering the circumstances (I was attending a funnel) and since I was a Priceline Member they would make a one time exception and cancel my reservation with a couple options. 1. They could Rebook me in another Hilton Hotel closer to the Funnel Home or they could credit the Hotel Rate of $ 108.02 back to my Credit Card minus a cancellation fee of $25.00 which brings the total to $83.02.

I decided not to Rebook, because after Investigation, I found none of the Radisson Hotel Properties close to the Funnel Home.

Customer Service Staff confirmed in the email below, that would credit me back on my credit card. As of today 9/1, I have receive the $83.02 credit back. I am a Disability Senior who don't get very much in pay, so $83.02 is a lot off money to me.
//////////////////////////////////

Their E-mail to me. Please review
Important Information About Your Hotel

This confirms that Request Number 101-570-113-94 for your hotel reservation has been cancelled as of 07/25/2012 at 12:11 PM. Priceline has processed the refund to your credit or debit card. You can expect to see it posted to your card within 5 business days. A summary of all charges related to this order is shown below. Please note that Name Your Own Price® hotel rooms purchased through priceline are non-cancellable and non-changeable. This is a one-time only refund which has been granted based on the extenuating circumstances relating to your hotel request.
Total Original Cost
(including taxes and fees) $83.02 ($83.02) $0.00
Customer Penalty Tax and Fee $6.83 $0.00 $6.83
PCLN Customer Penalty Nights $76.19 $0.00 $76.19
Change Fee $25.00 $0.00 $25.00
Total Charges to Credit Card: $108.02

Refunds and charges may appear on your credit card statement in a different order than shown above, and the values may be different. However, the total charges which you will be responsible for on your credit card will be equal to the "Total Charges to Credit Card" amount shown above. Please allow a full billing cycle to pass for all refunds to be processed.

Thanks for your valuable time. Feel free to Contact at (502)690-6346 or E-mail me:bayman46@yahoo.com

Sincerely,
Mr. Sylvester Paige"
...
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What Claimant Wants Hide
1. Refund: Cancelled Reservation Sep 16, 2012 $83.02
2. Other – Pay for claim posting cost Sep 16, 2012 $7.95
Cash total : $90.97
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Respondent's Counteroffer Hide
The claimant's settlement terms were rejected with no explanation. This claim will remain posted until resolved.
  • 0
Do you agree with the respondent’s Response?  (If you are a party to this claim, click here.)
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