Public Mediation

Carol Brown vs. Pollo Tropical Inc

2016 TROPI GRILL MANAGER REFER TO AFRICAN AMERICANS AS U PEOPLE

C. B. vs. Pollo Tropical Inc (Headquarters)
7300 N Kendall Dr Fl 8, Miami, Florida, 33156-7840, United States
Amount Involved: Other terms
Complaint(s): Bad business practices
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Statement of Claim
Claimant says:
"I came to your drive thru on Monday night July 18th approx 9 pm ordered a whole chicken and mashed potatoes. When I got home I realized I had not been given what I ordered. So I called your west colonial store in orlando, ask for manager Wally who instead of trying to make things right instead basically justified why I was not given what i ordered by telling me they didnt have it available. I in turn stated that I should have been told that instead iof them taking my money and making me think I had what I ordered.. Well after going around and around with the manager on the phone he hung up on me. My fiance and myself went to the store I ask for him and again I was met with resistance again. I was told not only refused a refund but I was talk down too and the last straw was when he reffered to me as You People.. I was appalled to be spoke to that way with the racial overtones he was insinuating. I walked out and called the customer service the next day. The district manager contacted me and was very apologetic and assured me that this situation would be handled at the corporate level. I was told to come to the store at 4:30 to speak with the general manager and this would be handled. Well when I got to the store the same manager who was there last night was there. I was told the general manager was off and that the cashier was instructed to give me my money back. I walked out and then some guy pulls up and says he's the district manager who called me. When I asked him why was the same manager still working, he basically beat around the bush and stated that he could not do anything to him, that he was sending it to corporate. I asked if I could be notified of the outcome, he stated no. In this day and time to be referred to as you people is not only demeaning and derogatory but it is a racist comment to African American people or to any race referred to in that manner."
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  • 07-18-2016 — pollo
  • 07-19-2016 — pollo
What Claimant Wants Hide
Just make me happy!
Claimant invites Pollo Tropical Inc (Headquarters) to make a fair offer.
1. Other – Copy claim to regulators Aug 04, 2016 $14.99
2. Other – Pay for claim posting cost Aug 04, 2016 $7.99
Cash total : TBD
  • 0
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Respondent's Counteroffer


There has been no response to this claim from Pollo Tropical Inc (Headquarters). This claim will remain posted until resolved
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  • Contributed Solution: by Bella Normandy On 08-02-2016
    Bizarre complaint should be addressed by management More...
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