Public Mediation

My Claim vs. Plum Paper

G. L. vs. Plum Paper Llc - Plumpaper.Com
1636 Ord Way, Oceanside, California, 92056-1500, United States
Amount Involved: Other terms
    • Status: In Negotiation
      This claim has posted for public comment and negotiation. It will remain posted until resolved to the claimant's satisfaction. Suggest a resolution to help these parties reach a settlement.
       (seeking public comment)
    • Claimant Seeks: 1 non-monetary items.
    • Claim #: 2465870
    • Amount Involved: N/A
    • Filed On: May 26, 2017
    • Posted On: Jun 06, 2017
    • Complaint(s):
      • Bad business practices
      • Problem with a service
      • Customer service runarounds
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Statement of Claim
Complaints Involved (4) - View
Claimant says:
"ordered a planner may 11th was to be shipped on the 19th. i called on Monday they said it would be sent out Wednesday and i have still yet to receive an email stating my planner has been shipped. according to their website the best to communicate to them is email, I've sent serval emails with no response. I've tried calling the number provided and they don't answer and the voicemail is full. i spent $50 on this gift and i takes me 4 hours to make that money and for this company to "take my money and run" and not respond to their costumer is asinine. really hoping they get their act together and send out these products.....or refund our money, seeing as getting a hold of anybody is next to impossible asking for a refund isn't an option..
plesee help this extremely frustrated costumer."
...
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What Claimant Wants Hide
Non-Cash
What By When How Much
1. Complete project: teacher planner May 31, 2017 N/A
Cash
1. Other – Pay for claim posting cost May 31, 2017 $14.99
Just make me happy!
Claimant invites Plum Paper LLC - PlumPaper.com to make a fair offer to resolve this complaint.
Cash total : $14.99
Non-cash: 1 items
  • 0
Do you agree with the claimant’s demands?  (If you are a party to this claim, click here.)

Respondent's Counteroffer

There has been no response to this claim from Plum Paper LLC - PlumPaper.com. This claim will remain posted until resolved
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  • Contributed Solution: by Tracy B On 06-10-2017
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    If paid for by credit card, Plum should be aware that failure to uphold their end of the bargain may result in their client filing a credit card dispute and/or a complaint with the Better Business Bureau. I suggest sending the planner or refund ASAP.
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