Public Mediation

Small Business Owner vs. Paypal, Inc

L. S. vs. Paypal, Inc
2211 N First St, San Jose, California, 95131-2021, United States
Amount Involved: Other terms
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Statement of Claim
Complaints Involved (2) - View
Claimant says:
"I have a real estate investment company and purchased a property in a different state. I started my first account with Paypal to pay my small family owned businesses working on the property that do not have ways to charge my Business Credit Card as payment. My CC Company has their own 100% money back if a fraudulent charge). In my first transaction through Paypal, Paypal flagged my account and would not let me pay the vendors with my Credit Card, because the amount was too much (just over 3K). I spoke to 3 people, including a manager of Paypal that told me they didn't want to be liable to pay $1,000 if a claim was filed (they are a billion dollar company!). The manager also said that he had no way of helping me, and to make the payment outside of Paypal. He also said start with small transactions first to build up trust with the company. If you know anything about real estate, the bills aren't cheap, and I don't have any small transactions that are under 1K. Paypal is suppose to be a company that says you can charge up to 50K-100K through their service with your bank account, CC, etc., but they won't allow me to charge my credit card and make money off of the transaction of using there service as a middle man? Someone please let me know why Paypal won't help small business owners and if you are having the same issues. If you are, file a complaint to change the rules on this. If you are higher than a Manager and can make changes to these rules, please call me, because I have several recommendations how you can improve your service that is suppose to be invaluable."
...
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What Claimant Wants Hide
Just make me happy!
Claimant invites Paypal, Inc to make a fair offer.
1. Other – Copy claim to regulators Aug 26, 2018 $14.99
2. Other – Pay for claim posting cost Aug 26, 2018 $14.99
3. Other – Physical delivery charges Aug 26, 2018 $4.99
Cash total : TBD
  • 0
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Sophie Blythe commented
Sophie Blythe (Comment):
"I don't really understand this dispute. Paypal advertises a service whereby you can pay anyone (I've used it myself to pay invoices to people who happened to be related to me). But they're not letting you use that service - even though your credit card company will allow that size of payment? What is PayPal's liability if you use a card? This is what I see - they don't offer you protection on such transactions, which is fine by you - so what do they care?

"What’s not covered with PayPal Purchase Protection
Real estate
Motorized vehicles
Custom-made goods that are significantly not as described
Industrial machinery
Prepaid cards
Items that violate our policies
Anything bought in person (not over the internet)
Send Money transactions to friends or family
Disputes filed more than 180 days after the purchase for item not received and significantly not as described claims
Unauthorized transaction claims reported more than 60 days after the transaction date of the transaction
Items that were described accurately by the seller""
 (7 years ago)
Reply
Awaiting response from Paypal,...
Claimant dislikes
Claimant: ():
"My thoughts exactly, which is why I filed the claim. I am waiting to hear back from the Company. I don't have small transactions with paying vendors for my real estate renovation needs, which is why I need PayPals assistance to pay them."
 (7 years ago)
Reply

Respondent's Counteroffer

There has been no response to this claim from Paypal, Inc. This claim will remain posted until resolved
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  • Contributed Solution: by Cheryl Black On 09-06-2018
    View more
    Switch to Stripe - PayPal is a dinosaur for business transactions More...
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