Public Mediation

G.A. vs. On-Site Computer Repair

G. A. vs. On-Site Computer Repair
4411 Bee Ridge Rd #421, Sarasota, Florida, 34233-2514, United States
Amount Involved: $90.00
Complaint(s): Problem with a service | Other
    • Status: In Negotiation
      This claim has posted for public comment and negotiation. It will remain posted until resolved to the claimant's satisfaction. Suggest a resolution to help these parties reach a settlement.
    • View response from: On-Site Computer Repair
    • Claimant Seeks: View.
    • Claim #: 2287818
    • Amount Involved: 90.00
    • Filed On: May 31, 2016
    • Posted On: Jun 11, 2016
    • Complaint(s):
      • Problem with a service
      • Other
View less
Rate or Review on On-Site Compu...
Become an online mediator
  • Review this case.
  • Propose your solution.
  • Win the reward (1,000)
Statement of Claim
Complaints Involved (2) - View
Claimant says:
"Had a problem with a corrupted file on our HP computer. On-site sent a technician who said he on needed to re-download windows 10. After an hour he said he could leave and when it finished downloading it would be ok. Charged us $90.00, as we were a "member" and left. When it finished it was the same as before he came. There are also other problems I can give more detail to later."
...
Reply Have a similar problem?
What Claimant Wants Hide
1. Refund: 90.00 Jun 15, 2016 $90.00
Cash total : $90.00
  • 0
Do you agree with the claimant’s demands?  (If you are a party to this claim, click here.)
Respondent's Counteroffer Hide
The claimant's settlement terms were rejected with the following explanation:
  • I disagree with the explanation / grounds provided

    "I had Gary Allen scheduled for a NO CHARGE follow up appointment and when our technician arrived at their door he was turned away. Gary Allen never called to cancel the NO CHARGE follow up to resolve the failed update issue. The technician explained that rather then charge you for us to stay and watch updates complete, most often they complete without issue but if it fails to call for a follow up visit.

    Gary Allen was on the phone with HP technical support when my technician arrived and my technician was turned away at Gary Allen's door. I spoke with Gary later that afternoon and was still on the phone with HP and the issue was still not resolved hours later. I explained that if we had to dispatch a technician again, that it would be billable. I paid my technician mileage and a 1 hour minimum for payroll to help this client at NO CHARGE. If he had called to cancel the appointment prior to the technician arriving, I would have still sent him at NO CHARGE for a follow up if needed. No refund is do to this customer.

    As far as the previous technician overcharging you to set up this computer and transfer data from an older non working computer back in September 2015, that is NOT the case. The technician was there 4.25 hours and only charged you for 3 of those hours and over 1/3 of the bill was for a Clickfree back up drive. By no means were you over charged. When you told Stephen how much you paid for the set up and data transfer, he stated it is usually half that amount. He did not know that a back up drive was sold and assumed no issues with the data recovery which there were.



    "

This claim will remain posted until resolved.

  • 0
Do you agree with the respondent’s Response?  (If you are a party to this claim, click here.)
See how PeopleClaim Works
Get fast access to our Resolver community, for...
  • help with a PeopleClaim or any other complaint
  • assistance with a purchase or contract
  • expert advice
Other PeopleClaim resolvers
Want to see more? Search our directory of resolvers.
Get Free alerts when claims post in your area.
Get Alert
Cases seeking help
Pick a case. Help resolve it.
Need help resolving a dispute? Learn more.
Help resolve claims against businesses and people near you:
View more claims

Public Mediation

The shortest path from your problem to its resolution.
1
Peer to Peer

Engage the other party and use powerful tools to negotiate the best resolution.

Free
If Unresolved
2
Community Resolution

Post your case online and get help from legal professionals, industry experts, consumers & advocates competing to find the best resolution to your claim.

$14.99 + optional reward for best resolution
Full refund if not resolved to your satisfaction
If Unresolved
3
Private Mediation

Lets you mediate your case privately with the help of our professional mediators and industry experts.

Free to claimant. Mediator fees negotiable.
If Unresolved
4
Engage a Professional

Find the best community-reviewed professionals near you to resolve your issue in private online mediation or traditional court/mediation.

Resolution

A wonderful serenity has taken possession of my entire soul, like these sweet mornings of spring which I enjoy with my whole heart.

I am (not) alone, and I feel the charm of existence in this spot, which was created for the bliss of souls like mine...~ Goethe

Get a public verdict — create an online trial $50 public trial / $50 reward for successful resolution
Important: All information contained herein is the opinion of the posting parties, who are solely responsible for its content. PeopleClaim offers both free and paid services to help consumers, patients, employee, tenants, and others resolve disputes without lawyers or courts, through negotiated online settlement and public disclosure of wrongdoing or unfair treatment.
Claims against parties operating under bankruptcy protection, by law must be processed solely through the appropriate US bankruptcy court. Any claims against this party currently posted on PeopleClaim are available for purposes of public business review only and are not an attempt to collect money or recover assets subject to protections under the United States Bankruptcy Code.
*IMPORTANT: PeopleClaim is a public dispute resolution system, independent of the BBB, small claims court, or other dispute resolution services. PeopleClaim is not a law firm and does not provide legal services, opinions, or advice. PeopleClaim facilitates peer-to-peer negotiation and resolution and crowdsourced input on issues of fairness to help resolve complaints. Users should contact professional legal counsel on any matters of law or regulation regarding their claims. PeopleClaim does not review or evaluate the merits of claims submitted through its site, and users are solely responsible for all content filed in their claims.
© reserved by PeopleClaim