Public Mediation

Omnitech or SWREG Digital Reive Dispute

R. M. vs. Omnitech Support
    • Status: In Negotiation
      This claim has posted for public comment and negotiation. It will remain posted until resolved to the claimant's satisfaction. Suggest a resolution to help these parties reach a settlement.
    • View response from: Omnitech Support
    • Claimant Seeks: View.
    • Claim #: 3381918
    • Amount Involved: 500.00
    • Filed On: Feb 17, 2014
    • Posted On: Feb 28, 2014
    • Complaint(s):
      • "I just feel ripped off."
      • Poor Value for Money
      • Customer service runarounds
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Statement of Claim
Complaints Involved (5) - View
Claimant says:
"I was sold software that most of the time did not work on my computer. When I complained to them they always had a reason and hung up saying someone would call back. Sometime it was a week and a couple of times NO call at all. kept gettin g worse and after spending almost $400.00 had to get a AOL tech to resolve the problems in one day. The office 365 and the windows 8.1 that was sold by them never did work right. I had to keep going back.
The last time I had a tech online he told me all was OK and when he disconnected I could not get onto the internet. When I called on the Phone I was ask at least 3 or 4 times to go on the internet and when I told them I could not because of their tech again as normal we will call you back"
...
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Additional Communication Between Claimant and Omnitech Support Hide
  • Oct 03, 2014, () added:

  • Customer name: Richard McDonnell
    E-mail ID: mcdonnell2014@aol.com
    Amount paid: Agreed for $349.99 Plan. Paid $49.99 as a down payment.
    $100 on 15 December 2013.
    $100 on 15 January 2014
    $100 on 1st of March 2014
    Plan Type: Yearly Plan.
    Sign Up date: November 27, 2013
    Initial Issue: Need to purchase & install Office 365.
    Issue Status: Resolved & confirmed.
    Echo Sign details: Sent and Signed

    This customer contacted us on November 27, 2013 with an issue “Need to purchase & install Office 365.” Agreed to pay $349.99 and signed up for the Yearly Plan. Initially, paid $49.99 as a down payment and remaining of $300 on 15 of each month from December 2013 to March 2014.

    Accordingly, technician worked on the issue, with required trouble shooting steps resolved the issue. And customer also confirmed the same.

    Below is the chat transcript where issue was resolved and confirmed by the customer:

    Tech 258: Thank you for the permission Richard, please stay online for few minutes.
    Tech 258: Thank you for being online.
    Tech 258: I would like to inform you that the issues with Installing Office 365 and removing errors and infections from your computer have been fixed.
    Tech 258: For updating our records, I would like you to kindly confirm if the issue has been fixed by replying with a YES or NO.
    Richard McDonnell: YES, I think I know what you were doing I am not that good
    Tech 258: Thank you for the confirmation.

    After the issue fixed, the session transferred to for installing Advance system optimizer and Cloud storage of 15GB. It was successfully installed and configured.

    Later customer contacted us on December 9 2013 with an issue “key board and mouse not working after reboot”. Accordingly, customer was connected to the technician and resolved the issue.

    Below is the chat transcript where issue was resolved and confirmed by the customer:

    CC-TECH 7: We are glad that the issue with keyboard and mouse not working after reboot has been resolved.
    Richard mcdonnell: Yes
    CC-TECH 7: I request you to kindly confirm if the issue has been fixed by replying with a Yes or No this is to update the current status of the issue in our records.
    Richard mcdonnell: Above your last message is yes
    Richard mcdonnell: YES
    CC-TECH 7: Okay, thank you for the confirmation.
    CC-TECH 7: Is there anything else I may assist you with today?
    Richard mcdonnell: NO not at this time
    CC-TECH 7: It was a pleasure assisting you today.

    On December 15, 2013 customer was charged First installment of $100.00 which customer agreed to pay.

    On January 15, 2014 customer came back with an another issue “audio not working”
    Accordingly, with required trouble shooting steps our technician resolved the issue

    Below is the chat transcript where issue was resolved and confirmed by the customer:

    CC-TECH 18: For updating our records, I would like you to kindly confirm if the issues with unable to hear sound has been fixed by replying with a YES or NO.
    Richard mcdonnell: Yes for now
    CC-TECH 18: Thank you for the confirmation.

    On January 15, 2014 customer was charged the second installment amount of $100.00 which customer agreed to pay.

    Later customer contacted us with a different issue “Computer turns off every 2 hour” accordingly technician worked on the issue with required trouble shooting steps resolved the issue due to unstable internet connected chat got disconnected so we called the customer and informed everything working fine and ended the call.

    Later customer came back with a different issue “Wireless keyboard is not working” accordingly our technician started working on the issue but unfortunately while working on the issue chat session was disconnected several times due to unstable Internet connection. Several times, we tried reaching the customer to get him connected, but we were unable to connect due to bad Internet connectivity. We followed up the customer through voice and E-mail’s but customer never responded nor replied to our follow ups.

    On March 7, 2014 we reached the customer, he was not happy about the last issue being unresolved so we provided him $100 discount, which he suppose to pay as the last installment o March 15, 2014.

    Later customer did not contact us through any source.

    After receiving the complaint from the Peopleclaim on August 20, 2014 we called him but reached voicemail.

    On September 01, 2014 customer called us back and per his request we sent out the cancellation email with the details of $100 that was canceled for the last installment.

What Claimant Wants Hide
1. Refund: Just the purchase price for the windows365 and windows 8.1 and the cost of the service. the amount shown is less than actual. Mar 04, 2014 $500.00
2. Other – Pay for claim posting cost Mar 04, 2014 $7.99
Cash total : $507.99
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Respondent's Counteroffer Hide
The claimant's settlement terms were rejected with the following explanation:
  • I disagree with the explanation / grounds provided

    ""

This claim will remain posted until resolved.

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Do you agree with the respondent’s Response?  (If you are a party to this claim, click here.)
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