Public Mediation

Ocwen Loan Servicing, Llc Dispute

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J. K. vs. Ocwen Loan Servicing, Llc
1661 Worthington Rd Ste 100, West Palm Beach, Florida, 33409-6493, United States
Amount Involved: $6,193.57
    • Status: In Negotiation
      This claim has posted for public comment and negotiation. It will remain posted until resolved to the claimant's satisfaction. Suggest a resolution to help these parties reach a settlement.
       (seeking public comment)
    • Claimant Seeks: View.
    • Claim #: 8039302
    • Amount Involved: 6,193.57
    • Filed On: Dec 01, 2017
    • Posted On: Dec 12, 2017
    • Complaint(s):
      • Failure to disclose facts
      • Failure to honor promises
      • "This feels like a scam to me."
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Statement of Claim
Complaints Involved (7) - View
Claimant says:
"Bad business practices; poor customer service and overcharging for fees that are not correct! Have years of records contacting them with multiple supervisors names with promises to return my call after issues were fixed with none of them followed through with. I had my credit affected for 3 years because of their error in applying payment to my account. Still have thousands dollars in charges and fees for unknown reasons? Have charge for property assessment on the same date listed like 20 times? No one has an explanation for any of this! Also Payments keep going to a suspense account when they are full payments? Takes 3-4 calls taking 1-2 hrs to get fixed and payment posted to my account . Happened 6 months in row. Recently, they send letter saying they did audit and I owe them additional $3500 that will be added at end of my loan?? My escrow account is constantly changing . First I overpayed they send me a check and amount changes . Next it's I need more money for escrow raising my monthly payment 2-3 times in past 2 years. Mind you my homeowners insurance and taxes have not changed at all in those two years ? This company is shady and has horrible customer service! They take money from people unfairly! I have records of over 12 hours of talking with these people from my phone company still with no resolve! Also, stack of letters I've sent certified to them regarding these issues."
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What Claimant Wants Hide
1. Compensation: Time I've spent dealing with all issues (over 60 hrs ) Mar 01, 2018 $600.00
2. Credit: Past due fees I've been wrongly charged Mar 01, 2018 $5,593.57
Cash total : $6,193.57
  • 2
Do you agree with the claimant’s demands?  (If you are a party to this claim, click here.)

Respondent's Counteroffer

There has been no response to this claim from Ocwen Loan Servicing, LLC. This claim will remain posted until resolved
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  • Contributed Solution: by Dev Annand On 01-03-2018
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    Ocwen seems to have a lot of issues. Google them and you'll see lots of complaints. some from regulators it looks like. I'd suggest they fix their processes and CS and address these issues. Re this particular case, claimant's demands seem reasonable and fair. Ocwen should pay up and do the right thing asap.
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