Public Mediation

ocean pools Dispute

G. C. vs. Ocean Pools
1121 Terrace Ct, El Paso, Texas, 79902-3949, United States
    • Status: In Negotiation
      This claim has posted for public comment and negotiation. It will remain posted until resolved to the claimant's satisfaction. Suggest a resolution to help these parties reach a settlement.
      (seeking public comment)
    • Claimant Seeks: 1 non-monetary items.
    • Claim #: 1347936
    • Amount Involved: N/A
    • Filed On: Aug 29, 2014
    • Posted On: Sep 09, 2014
    • Complaint(s):
      • Problem with a service
      • "I just feel ripped off."
      • Poor Value for Money
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Statement of Claim
Claimant says:
"Ocean Pools was contracted to replaster and re-tile our pool on 6-23-14.
Work began on 7-1-14.
On 7-14, I complained about sloppy grouting and tile un-evenly placed.
On 7-15, worker came in and tried to repair.
On 7-25, text the owner (Ricardo Feria) for meeting.
He stopped by same day to discuss.
Explained his work on the tile was still unsatisfactory and unacceptable.
Showed him tile uneven layed, some sticking out, and there were actual small holes
in the grout.
He agreed to fix providing I pay him for tileing the steps, which he agreed not to charge.
I agreed...I just wanted my pool fixed!
He never came back."
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Additional Communication Between Claimant and Ocean Pools Hide
  • Sep 05, 2014, Ocean Pools (responding party) added:
  • Ms. Grace, If you may please mark the area that needs to be fix and call office at 915-351-7711 once it has been marked so that we may take care of it. Please be advice you have a pending balance.

  • Sep 16, 2014, Ocean Pools (responding party) added:
  • Ms. Caro, Please mark spots that need to be fix and let us know when it has been done. As soon as you do that, We will send technician.

What Claimant Wants Hide
What By When How Much
1. Repair: Repair tile and grout where needed Sep 30, 2014 N/A
Just make me happy!
Claimant invites Ocean Pools to make a fair offer to resolve this complaint.
Non-cash: 1 items
  • 0
Do you agree with the claimant’s demands?  (If you are a party to this claim, click here.)

Respondent's Counteroffer

There has been no response to this claim from Ocean Pools. This claim will remain posted until resolved
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