Public Mediation

NEW IMAGE COMPUTER-Dispute-#4459197

C. H. vs. New Image Computer Svc
78 Lafayette Avenue Ste 105, Suffern, New York, 10901, United States
Amount Involved: $256.00
    • Status: In Negotiation
      This claim has posted for public comment and negotiation. It will remain posted until resolved to the claimant's satisfaction. Suggest a resolution to help these parties reach a settlement.
       (seeking public comment)
    • Claimant Seeks: View.
    • Claim #: 4459197
    • Amount Involved: 256.00
    • Filed On: Aug 28, 2012
    • Posted On: Sep 08, 2012
    • Complaint(s):
      • Problem with a service
      • Contract / Agreement / Promise dispute
      • "I just feel ripped off."
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Statement of Claim
Complaints Involved (3) - View
Claimant says:
"I purschased a maintance agreement from new image compute for two months, cost one hundred and ninety nine dollars. I called in and ask them to repair my computer. A tech came on and started to repair the computer. He worked for forty five minutes. He then told me that I needed these to cds to repair it and I did not not have them so he sent them over night by federal express. The cost was thirty five dollars. After receiving them I called the tech and told him they were here. He tried them but they did not work. He did not call me back. I called him a couple days later and told him the computer was not working. I asked for the manager and told him to give my money back. He said he could not do that but he would put a tech on who would repair it. The tech worked about ten minutes and told me he could not repair it, the computer needed a new modem and he doesn't do that and I just needed to go out and buy a new computer because a new modem would cost too much. I sent the computer out to be fixed. A new modem was installed, my computer works fine now. It only cost me two hundred dollars. I dont think they know how to repair computers
because they never repaired the computer."
...
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What Claimant Wants Hide
1. THEY DID NOT FIX THE COMPUTER Sep 12, 2012 $256.00
Cash total : $256.00
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Respondent's Counteroffer

There has been no response to this claim from New Image Computer SVC. This claim will remain posted until resolved
Offer History
Aug 28, 2012
Claimant's Terms of Settlement to New Image Computer SVC
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