Public Mediation

Net Spend-Dispute-#2031962

G. C. vs. Netspend Pre-Paid Cards
701 Brazos St Ste 1200, Austin, Texas, 78701, United States
Amount Involved: $231.00
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Statement of Claim
Complaints Involved (3) - View
Claimant says:
"I had a Net Spend account. I applied for a credit report with Free Score.com, I paid one dollar and told the representative that I only needed it the one time. I also stated it in a email. Well, they took 29.99 and I was devastated because that money was for me to pay a bill. I called Net Spend and the closed my old account and sent me a new card. Well 4 months later they send me a letter stating they put the money back on my card. Well guess what they did. They put the money on my old card they told me to destroy. So when I call to find out what happened they tell me I have to answer a serious of question generated by a computer. Questions that I didn't pick as security question.{ie what is your mothers maiden name, what is your first born son name, what city were you born in.} No they asked me questions generated by a computer, about things that don' t match up with nothing I put down. So because I did not answer the questions they ,could not transfer the money from the old card which was suppose to be closed,to the new card they issued me. They also told me it would take an additional 20 days to send my money to me." Are you kidding me", I said!! We're not talking about your money, we're talking about money I put on the card for me to use!! So not only did free credit score burn me, so did net Spend. This whole thing is very hurtful . It's my money!!! Why are they doing this? Can you please help me?"
...
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Exhibits View
Additional Communication Between Claimant and Netspend Pre-Paid Cards Hide
  • Jun 04, 2013, () added:

  • Hi Gwendolyn,

    We apologize for the problems you have experienced with our service.

    We would be more than happy to assist you with this, but we will need to speak with you. Please respond back to our email (feedback@netspend.com) and we will assist you further.

    Thank you,

    NetSpend

  • Jun 06, 2013, Claiming party added:

  • You had every opportunity to resolve this issue when you just could have admitted your mistake,and we would not be here now. I am more than willing to resolve this issue. Please make your offer to the people claim. I am more than willing to put an end to this.

  • Jun 07, 2013, () added:

  • Hi Gwendolyn,

    We want to make sure that you have access to the funds that were retrieved by our dispute process, but for security reasons, we need to speak with you.

    Please contact us through the email listed and we will make sure this is taken care of.

    Thank you,

    NetSpend

What Claimant Wants Hide
1. Compensation: Undo Stress Apr 18, 2013 $100.00
2. Credit: I want my money back Apr 18, 2013 $31.00
3. Pay me for my time: For the time I spent filing this claim Apr 18, 2013 $100.00
4. Monetary items with amounts to be determined: For everything Apr 18, 2013 TBD*
Just make me happy!
Claimant invites Netspend Pre-Paid Cards to make a fair offer to resolve this complaint.
Cash total : $231.00*
*Amount shown is not final: total will increase when pending amount(s) are known and entered.
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Do you agree with the claimant’s demands?  (If you are a party to this claim, click here.)
Respondent's Counteroffer Hide
The claimant's settlement terms were rejected with the following explanation:
  • I disagree with the Terms

    ""

This claim will remain posted until resolved.

  • 0
Do you agree with the respondent’s Response?  (If you are a party to this claim, click here.)
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