Public Mediation

My Claim vs. Nerium International Llc

K. S. vs. Nerium International Llc
4004 Belt Line Rd Ste 112, Addison, Texas, 75001-4356, United States
Amount Involved: Other terms
    • Status: In Negotiation
      This claim has posted for public comment and negotiation. It will remain posted until resolved to the claimant's satisfaction. Suggest a resolution to help these parties reach a settlement.
       (seeking public comment)
    • Claimant Seeks: 1 non-monetary items.
    • Claim #: 2129886
    • Amount Involved: N/A
    • Filed On: Oct 08, 2016
    • Posted On: Oct 19, 2016
    • Complaint(s):
      • Bad business practices
      • Customer service runarounds
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Statement of Claim
Complaints Involved (2) - View
Claimant says:
"I bought a product from Nerium International and after placing my order and talking to others I had wish that I hadn't. They expressed their unhappiness with it and advised me to get out before I would be locked into a lot of money! So less than 24 hours of placing my order I tried to cancel it with no luck. The response was that it had been shipped already, and if so why did it take 2 weeks to get! So, I waited for the product to come, called to return it, and they gave me a number(RMA) and instructed to place the number on and in the package. They also said it would benefit me to have my tracking number. It has been 5 weeks and several calls to see where my refund is and they tell me they cannot do it without the tracking number. Never was this discussed in the return process or is it listed on the return policy. I find this to be poor business like. I did what they instructed me to do. I have returned items before and never have I encountered this problem."
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Claimant timeline (2) - Hide
  • 09-03-2016 — Mailed the product back.
  • 10-08-2016 — Called for the 2nd time and told me I needed the tracking number to get my refund.
What Claimant Wants Hide
What By When How Much
1. Claim was resolved after continuessly calling. It was settled in December, they did not pay for this claim fee., May 13, 2017 N/A
Non-cash: 1 items
  • 0
Do you agree with the claimant’s demands?  (If you are a party to this claim, click here.)

Respondent's Counteroffer

There has been no response to this claim from Nerium International Llc. This claim will remain posted until resolved
Offer History
Oct 08, 2016
Claimant's Terms of Settlement to Nerium International Llc
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