Public Mediation

Hiram W vs. Meineke Car Care

H. W. vs. Meineke Car Care (Evanston, Il)
1975 Green Bay Rd, Evanston, Illinois, 60201-3534, United States
Amount Involved: $383.31
Complaint(s): Problem with a service
View less
Rate or Review on Meineke Car C...
Become an online mediator
  • Review this case.
  • Propose your solution.
  • Win the reward (1,000)
Statement of Claim
Complaint Involved (1) - View
Claimant says:
"Long story short i took my car to them a total of 3 times to fix 1 problem completly which was a tune up. They didnt have engine coils needed to complete the job so i went out and bought my own coils and asked them to install. 2nd time i went to them they installed the 1 coil as i had asked no problem but car ran choppy again 3 weeks later i asked them to install a similar but more expensive part. they charged me but after no change in performance i took 6 new coils to a second shop (Duxler Auto) and i asked for my parts to be returned. none of removed parts were the part i hired meineke to replace the 2nd time."
...
Reply Have a similar problem?
Claimant timeline (2) - Hide
  • 02-18-2016 — Date the phony repair was done at Meineke
  • 02-22-2016 — Date I took car to Duxler Auto and found out last repair wasnt done
Exhibits View
Additional Communication Between Claimant and Meineke Car Care (Evanston, Il) Hide
  • Jun 13, 2016, Claiming party added:

  • 2247893509

  • Jun 14, 2016, Claiming party added:

  • They would have gotten away with not replacing the part if it weren't for the fact that the part i asked them to replace was found un my engine afterwards by other repair shop. The part i asked you to rerurn to me never reached my hands. Instead i was given a similar (decoy) that was never purched by me nor was ever in my engine. Refund me asap im not giving this up

What Claimant Wants Hide
1. Recovery of Losses: BWD brand engine coil or cash value Jun 14, 2016 $33.31
2. Refund: refund for non repair Jun 14, 2016 $150.00
3. Pay me for my time: lost potential earnings Jun 14, 2016 $200.00
4. Other – Copy claim to regulators Jun 14, 2016 $14.99
5. Other – Pay for claim posting cost Jun 14, 2016 $7.99
6. Other – Physical delivery charges Jun 14, 2016 $2.99
Just make me happy!
Claimant invites Meineke Car Care (Evanston, IL) to make a fair offer to resolve this complaint.
Cash total : $409.28
  • 0
Do you agree with the claimant’s demands?  (If you are a party to this claim, click here.)
Respondent's Counteroffer Hide
The claimant's settlement terms were rejected with the following explanation:
  • I disagree with the explanation / grounds provided

    "The customer brought the Duralast coil from Auto Zone. He then brought another BWD brand coil. Mieneke charged a labor fee to install them. The manager told the customer that the part was not a OEM part. It was recommended that he get a new coil from the Chrysler dealer. This was declined by the customer. The store advised that installing this coil would not resolve the issue he was trying to resolve and that, since it is customer supplied, there is no warranty on the part and labor. The customer told Meineke to proceed with the supplied coil without warranty. The customer was waiting in the office while the work was being done. The mechanic replaced the coil and provided the used coil to the customer and showed the customer the work that was done. Due to the fact that the Meineke location communicated all of these up front with the customer, no compensation is being offered."

This claim will remain posted until resolved.

  • 0
Do you agree with the respondent’s Response?  (If you are a party to this claim, click here.)
Expand
Refresh
  • Show:
  • Sort by:
  • Comment: by Sonya Shore (413 points) — Mediation Student. Disputes Shouldn't End Up In Either Court Or Acrimony.
    • On: 07-07-2016
    View more

  • I read both the claim and Meineke's response and the response doesn't seem to address the issue. 

    If I understand this correctly, the claimant is saying that Meineke did not install the parts provided but used some, or at least one, different parts. 

    When the claimant took his car to another mechanic for all new coils, the mechanic returned the coils (per his statement on the attached bill) and none were the parts purchased by the claimant and given to Meineke.

    It's fair enough to say that Meineke did not guarantee that the work they did would fix the stated problem, but that dodges the issue of whether the parts provided by the customer were actually installed.

See how PeopleClaim Works
Get fast access to our Resolver community, for...
  • help with a PeopleClaim or any other complaint
  • assistance with a purchase or contract
  • expert advice
Other PeopleClaim resolvers
Want to see more? Search our directory of resolvers.
Get Free alerts when claims post in your area.
Get Alert
Cases seeking help
Pick a case. Help resolve it.
Need help resolving a dispute? Learn more.
Help resolve claims against businesses and people near you:
View more claims

Public Mediation

The shortest path from your problem to its resolution.
1
Peer to Peer

Engage the other party and use powerful tools to negotiate the best resolution.

Free
If Unresolved
2
Community Resolution

Post your case online and get help from legal professionals, industry experts, consumers & advocates competing to find the best resolution to your claim.

$14.99 + optional reward for best resolution
Full refund if not resolved to your satisfaction
If Unresolved
3
Private Mediation

Lets you mediate your case privately with the help of our professional mediators and industry experts.

Free to claimant. Mediator fees negotiable.
If Unresolved
4
Engage a Professional

Find the best community-reviewed professionals near you to resolve your issue in private online mediation or traditional court/mediation.

Resolution

A wonderful serenity has taken possession of my entire soul, like these sweet mornings of spring which I enjoy with my whole heart.

I am (not) alone, and I feel the charm of existence in this spot, which was created for the bliss of souls like mine...~ Goethe

Get a public verdict — create an online trial $50 public trial / $50 reward for successful resolution
Important: All information contained herein is the opinion of the posting parties, who are solely responsible for its content. PeopleClaim offers both free and paid services to help consumers, patients, employee, tenants, and others resolve disputes without lawyers or courts, through negotiated online settlement and public disclosure of wrongdoing or unfair treatment.
Claims against parties operating under bankruptcy protection, by law must be processed solely through the appropriate US bankruptcy court. Any claims against this party currently posted on PeopleClaim are available for purposes of public business review only and are not an attempt to collect money or recover assets subject to protections under the United States Bankruptcy Code.
*IMPORTANT: PeopleClaim is a public dispute resolution system, independent of the BBB, small claims court, or other dispute resolution services. PeopleClaim is not a law firm and does not provide legal services, opinions, or advice. PeopleClaim facilitates peer-to-peer negotiation and resolution and crowdsourced input on issues of fairness to help resolve complaints. Users should contact professional legal counsel on any matters of law or regulation regarding their claims. PeopleClaim does not review or evaluate the merits of claims submitted through its site, and users are solely responsible for all content filed in their claims.
© reserved by PeopleClaim