Public Mediation

J C Penney Co-Dispute-#3549283

L. W. vs. J C Penney Co
6501 Legacy Drive, Plano, Texas, 75024-3698, United States
Amount Involved: Other terms
    • Status: In Negotiation
      This claim has posted for public comment and negotiation. It will remain posted until resolved to the claimant's satisfaction. Suggest a resolution to help these parties reach a settlement.
       (seeking public comment)
    • Claimant Seeks: 1 non-monetary items.
    • Claim #: 3549283
    • Amount Involved: N/A
    • Filed On: Aug 16, 2013
    • Posted On: Aug 26, 2013
    • Complaint(s):
      • Overcharge or billing error
      • "I just feel ripped off."
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Statement of Claim
Complaints Involved (2) - View
Claimant says:
"I went to J C Penny to make a purchase July 2013 and was asked by the clerk if I wanted to increase my credit. I told her yes and I was approved. I had received my JC Penny bill and noticed my purchases were not on my statement. I paid the minimum on line. And the next day I received another statement for another account which I did not approve of. The clerk asked me if I wanted an increase not another account. I was deceived. I called JCP and asked why I received another bill when I just paid them online. JCP said I was responsible for the 2nd account. I told them I was deceived. I would not had gotten an increase if had to get another account."
...
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What Claimant Wants Hide
Non-Cash
What By When How Much
1. Change of policy: Full explaination of policy Aug 31, 2013 N/A
Cash
1. Other – Pay for claim posting cost Aug 31, 2013 $7.99
Just make me happy!
Claimant invites J C Penney Co to make a fair offer to resolve this complaint.
Cash total : $7.99
Non-cash: 1 items
  • 0
Do you agree with the claimant’s demands?  (If you are a party to this claim, click here.)

Respondent's Counteroffer

There has been no response to this claim from J C Penney Co. This claim will remain posted until resolved
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