Public Mediation

Impact&Nutraceuticals Dispute

J. G. vs. Impact Nutraceuticals Llc
401 Riversville Road, Greenwich, Connecticut, 06831, United States
Amount Involved: $49.90
    • Status: In Negotiation
      This claim has posted for public comment and negotiation. It will remain posted until resolved to the claimant's satisfaction. Suggest a resolution to help these parties reach a settlement.
    • View response from: Impact Nutraceuticals Llc
    • Claimant Seeks: View.
    • Claim #: 4990334
    • Amount Involved: 49.90
    • Filed On: Jun 09, 2014
    • Posted On: Jun 20, 2014
    • Complaint(s):
      • Problem with a product
      • "I just feel ripped off."
      • Contract / Agreement dispute
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Statement of Claim
Complaints Involved (3) - View
Claimant says:
"they took 49.90 from my bank acc. that I did not receive yet. I told them I did not want the pills because I felt they were giving me horrable nightmares.they replyed there was nothing they could do.i am scared to take anymore.ive onlyused 4 from the bottle of 30."
...
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What Claimant Wants Hide
1. Refund: the pills i will return Jun 24, 2014 $49.90
2. Other – Pay for claim posting cost Jun 24, 2014 $7.99
Cash total : $57.89
  • 0
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Respondent's Counteroffer Hide
The claimant's settlement terms were rejected with the following explanation:
  • I disagree with the explanation / grounds provided

    "The terms are made very clear. The customer admits that she ordered a subscription and did not cancel it. If she was having nightmares, we are available online 24/7 as well as have live phone support 12 hours per day, 7 days per week to cancel her subscription.
    Please see below for numerous examples of clear product presentation:
    Main page (www.a2xanxiety.com)

    After the initial 14-day trial, we will send you a new supply each
    month for the discounted price of $39.95 per month plus $9.95 S&H so
    that the natural ingredients can continue to promote relaxation and
    emotional well-being. We recommend allowing A2X to work over 90 to 120
    days to allow the natural ingredients to gently calm anxious feelings,
    nervousness, and stress. But you can still cancel at any time with no
    questions asked and never pay another penny.

    Bottom of every page:

    Placing an order indicates that you understand and agree to our Terms
    and Conditions. Signing up for our 14-Day Trial for $2.95 S&H also
    enrolls you in monthly automatic shipments of our product at the end
    of the free trial period for $39.95 plus $9.95 S&H each month. You may
    cancel your subscription at any time by contacting us by phone or
    e-mail.

    Terms also explained on order page (please see the order buttons
    delineating between subscription and non-subscription offers)

    http://www.a2xanxiety.com/order/

    Terms and Conditions: (which must be clicked and agreed to prior to purchase.)

    http://www.a2xanxiety.com/terms/

    These reiterated examples for the explanation of the product offering
    do not include the physical receipt itself which also clearly states
    Auto-Ship.

    Further, under the Terms and Conditions (heading - Return Policy and
    Order Cancellation):

    The free trial period is intended as a risk-free period to try our
    product and see if it works for you. After the initial free trial
    period, we do not accept refunds or returns for additional shipments
    of our products.
    "

This claim will remain posted until resolved.

  • 0
Do you agree with the respondent’s Response?  (If you are a party to this claim, click here.)
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