Public Mediation

HP Laptop Pavilion dv series 6000 factory defect.

M. D. vs. Hp Hewlett Packard
1501 Page Mill Road, Palo Alto, California, 94304, United States
Amount Involved: Other terms
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Statement of Claim
Complaints Involved (3) - View
Claimant says:
"At the end of the year 2007 I bought a laptop HP Pavilion dv series 6000 from Circuit City. The equipment lost the ability to connect wireless due to a design defect of the "mother board" and the Nvidia processor.
I contacted HP customer service by phone about my problem and the representative told me I have to send the equipment to a HP repair facility and pay out of my pocket more than $300.00
I told the representative that I am not think I have to pay for a defect the own firm knows is because a flaw in the design and manufacturing of the product.
I can understand an electronic equipment may fail to perform due different causes, but in this case there are thousand of laptops like mine with the same problem.
HP was aware since 2007 of the problem and made an extension on the warranty time up to two years, but this was not communicated to the customers.
If they (the company) recognize the problem as a defect, not a random failure, why they do not do what any other manufacturer do: recall de defective article and fix the problem to protect the consumer.
I demanded a free repair of my equipment and the company refuses to do."
...
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What Claimant Wants Hide
Just make me happy!
Claimant invites HP Hewlett Packard to make a fair offer to resolve this complaint.
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Respondent's Counteroffer

There has been no response to this claim from HP Hewlett Packard. This claim will remain posted until resolved
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