Public Mediation

My Claim vs. Harbortouch Payments LLC

J. B. vs. Harbortouch Payments Llc
2202 N Irving St, Allentown, Pennsylvania, 18109-9554, United States
Amount Involved: Other terms
Complaint(s): Bad business practices
    • Status: In Negotiation
      This claim has posted for public comment and negotiation. It will remain posted until resolved to the claimant's satisfaction. Suggest a resolution to help these parties reach a settlement.
      (seeking public comment)
    • Claimant Seeks: 1 non-monetary items.
    • Claim #: 2856290
    • Amount Involved: N/A
    • Filed On: Dec 08, 2016
    • Posted On: Dec 19, 2016
    • Complaint(s):
      • Bad business practices
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Statement of Claim
Claimant says:
"i just open the 11-15-2016 new credit card machine from HARBOR TOUCH also sales person name is ISMAEL REYES. HE'S PHONE NUMBER is (210)387-2650.When I open the account I as to him how I can cancel the contact he told me 30days and he writing the contact paper and after I sign the paper I request to him copy but he wasn't gave to me I'll bring to you tomorrow but he wasn't show up. I try use couple 2weeks but they wasn't gave to me fund they just hold the my process money and they take out the fee almost every day and then I asking the sales person he don't no about the why and then he call the HARBOR TOUCH and they said 2006 I open the account with them and I owe the money to them that's why they hold money 620.00 plus they charge to me about the pin pad include that amount but when I open sales person said he gone a take care of that but he wasn't do that. I call the company and I explain to them but they not understand me only they said if I want cancel the contact they don't have 30days return policy and if still I want cancel the contact they charge the early termination fee 1200.00 each machine so that mean is I got 2machine total 2400.00 but 1marchine I just got the 11-28-2016 also I'm not even open the box and I'm not even connect it but they want still early termination too. first thing I cannot trust the this company and sales person because he talk me everything lie(30days cancel,shipping cost,pin pad cost,company hold all traction money,each times take out the fee,sales person lie) also I ask to company and sales person if I using the this machine I can get the fund back each process they said I don't no so how can I trust them also when they hold money they wasn't gave to me any notice. I think they just still people money like that. I want talk they manager but they not connect manager at all.please help me as soon as possible thank you."
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  • 12-12-2016 — before 30days end
What Claimant Wants Hide
What By When How Much
1. break the my contact Dec 13, 2016 N/A
Non-cash: 1 items
  • 0
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Respondent's Counteroffer


There has been no response to this claim from Harbortouch Payments LLC. This claim will remain posted until resolved
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