Public Mediation

GPNetHelp-Dispute-#1150240

J. L. vs. Gpnethelp.Com 877 753 9595
12378 SW 82nd Ave, Miami, Florida, 33156-5223, United States
Amount Involved: $1,243.47
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Statement of Claim
Complaints Involved (3) - View
Claimant says:
"They have billed my bank account 4 times and I dont know for what. I have not given my card # to them or gotting any services from them.They are stealing from me and I dont know what to do about it."
...
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Claimant timeline (1) - Hide
  • 10-26-2011 — When I got the information from my bank
What Claimant Wants Hide
1. Compensation: Overdraft charges + 257.90 Oct 27, 2005 $277.90
2. Payment due: Example: Invoice EI61511 Nov 12, 2011 $277.90
3. Damages: Example: Cost of fence repair Oct 27, 2005 $277.90
4. Refund: Example: Purchase price + shipping Oct 28, 2011 $277.90
5. Pay me for my time: Example: 5 hours @ $40/hour Oct 28, 2011 $120.00
6. Pay me interest $11.87
7. Monetary items with amounts to be determined: Example: Repair estimates to come Nov 12, 2011 TBD*
Just make me happy!
Claimant invites GPNetHelp.com 877 753 9595 to make a fair offer to resolve this complaint.
Cash total : $1,243.47*
*Amount shown is not final: total will increase when pending amount(s) are known and entered.
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Respondent's Counteroffer Hide
The claimant's settlement terms were rejected with the following explanation:
  • I disagree with the explanation / grounds provided

    "On October 13, 2011, Mr. Lee made a purchase of a membership to a dating website called MeetLocals.com. He purchased a eighteen (18) month membership for $119.95 and a featured profile for $9.95 (which would cause his profile to be featured higher in member search results). At the outset, please be advised that all payment information is provided directly by members through a secure website to one of the company’s third party payment processors who are PCI and/or ACH certified, depending upon the nature of the transaction. The company never receives any website member’s payment information. After creating his account, also on October 13, 2011, Mr. Lee emailed from his ljason59@hotmail.com email address stating "I have been billed two times once at the regular price and once for a three day trial". A customer service agent responded in less than 2 hours stating Mr. Lee had not been billed for a "three day trial" and that instead he had purchased a membership (which he acknowledged purchasing in his email) and a featured profile. No response was received from Mr. Lee. If Mr. Lee has changed his mind about his membership, he can contact customer service to terminate his account and, given that he has been a member less than one month, request a refund. The company would proactively terminate and refund his account, but the brief prior correspondence the company has on file with Mr. Lee indicated he did make the purchase. Mr. Lee can contact customer service using the same email he used to previously contact support, support@meetlocals.com, or he may call the number he provided for the company's customer support, 877 753 9595. Although the company has received no correspondence from the Better Business Bureau or any “regulatory agency or watchdog organization” as indicated by Mr. Lee, any correspondence or inquiry will of course timely be satisfied by providing Mr. Lee’s purchase record (with the assistance of the applicable payment processor), a copy of Mr. Lee’s dating profile as well as his correspondence to the company. This response in no way alters or waives the company's Terms of Use as posted on MeetLocals.com"

This claim will remain posted until resolved.

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