Public Mediation

G.D. vs. Gm Van Lines 2033 W. Mcnaab Rd Suite F Pompano Beach, Fl 33069 Toll-Free: 800-661-5559

Fraud by GM Van LInes Moving Company

G. D. vs. Gm Van Lines
USDOT#1568346 #MC 581609, 2936 Nw 27Th St, Lauderdale Lakes, Florida, 33311-2039, United States
Amount Involved: $10,000.00
    • Status: In Negotiation
      This claim has posted for public comment and negotiation. It will remain posted until resolved to the claimant's satisfaction. Suggest a resolution to help these parties reach a settlement.
    • View response from: Gm Van Lines
View less
Rate or Review on GM Van Lines
Become an online mediator
  • Review this case.
  • Propose your solution.
  • Win the reward (1,000)
Statement of Claim
Complaints Involved (4) - View
Claimant says:
"On july 29,2016
the below mentioned company came to my home in Orlando Fl and removed my belongings without proper authority to do so i was out of state at the time and only wanted certain items packed and moved to a storage unit near my home. Gm proceed to bill my credit card for the sum of $2100 plus additional charges of $$750.00 to date they have not sent me an detailed copy of my belongings or where they are located I just received an em stating they will be selling my belongings my credit card company has deemed this action fraud on the part of GM Van Lines I also hired an attorney to assist with this situation and to date no resolution has been forthcoming the attorney charged me $2000.00 non refundable and now wants an additional $4000 to take them to court .
GM VAN LINES
USDOT#1568346
MC#581609
IM#1447
AMSA"
...
Reply Have a similar problem?
Claimant timeline (1) - Hide
  • 07-28-2016 — they went to my home without me being present and started packing up my belongings moving them 2hrs away again without consent
Additional Communication Between Claimant and Gm Van Lines Hide
  • Nov 07, 2016, Claiming party added:

  • On 7/31/16 GM Van Lines did go to my home on that date however I was unable to return to Orlando at that time and called there office to inform them of this situation. However at the time of my call I was told they were already there. The young man they had sign there work order was never authorized by me to sign any agreement he is my tenant and at that I had a management company working with me and did not know the tenant at all at about 12:30 pm on said date I contacted my neighbor to go over to my home he was the only person allowed to make any decisions on my behalf no one else. The first time I spoke to any one from there company was when my neighbor went over and approached the men working at which time they tried to get him to sign and he refused and advised GM Van Lines to contact me the person got on the phone and I asked can the paper wk be em or faxed to me he responded he would do so. They also had me believing they were a local company in orlando Fl. That alone was deception on there part I would not have placed my belongings 2 -3 hours away from my home. I hired an attorney for help with getting my belongings back at which time GM Van Lines offered to settle for $2100.00 but I have to pick my belongings up from there storage location t 2033 W. McNabb Rd, Pompano Beach Fl 33069 or I would be charged for returning my belongings. They are also requesting that I remove any post online. I've contacted my attorney regarding this and I'm awaiting a response this is the only place I can have my side heard and will not give up my right to free speech and justice. Who knows how many others have been treated like this by GM Van Lines!!!!

What Claimant Wants Hide
1. Compensation: 2 months of paying an attorney Nov 07, 2016 $2,000.00
2. Damages: cost of my belongings Nov 07, 2016 $8,000.00
3. Monetary items with amounts to be determined: all personal belongings and furniture Nov 07, 2016 TBD*
Just make me happy!
Claimant invites GM Van Lines to make a fair offer to resolve this complaint.
Cash total : $10,000.00*
*Amount shown is not final: total will increase when pending amount(s) are known and entered.
  • 0
Do you agree with the claimant’s demands?  (If you are a party to this claim, click here.)
Respondent's Counteroffer Hide
The claimant's settlement terms were rejected with the following explanation:

  • "Mrs. Gladys Daly contacted our office on 07/28/16 requesting last minute relocation services from FL-FL. Customer was provided an estimate for $898.00 for transportation services since customer had informed our office that she would be responsible for the packing; following act the customer informed our representative that she agrees with the estimate and would like to move forward with the move, Mrs. Daly provided a deposit with her credit card to secure her move date, on which she requested for 07/28/16 at 6:00pm EST.

    After Mrs. Daly’s move was scheduled, our office received another phone call 3 hours before the scheduled pickup time where the customer informed that she had to postpone the move for 07/29/16 with loading between 1-3pm due to missing her flight; our office kindly assisted the customer and accommodated her new date request at no additional charge.

    The morning of 07/29/16 the customer called our office again requesting to reschedule her move for a 3rd time, indicating that her flight was cancelled. Once again our team rescheduled Mrs. Daly’s move and accommodated her new request to move on 07/31/16 at 8:00am.

    The movers arrived on 07/31/16 at 08:00AM as per confirmed and agreed with customer for loading but the customer wasn’t at the location nor informed our office she wouldn’t be there. Our foreman immediately notified our office about the situation and our main office reached out to Mrs. Daly where the customer notified our representative that her flight was cancelled again.

    We understand situations happen, but this situation was becoming very unusual and strange but our company decided to continue assisting the customer and the customer agreed with our Office Manager that a representative of hers; Mr. Brandon Shaney would show the movers what needed to be loaded and moved.

    When the movers proceeded to verify the items that Mr. Shaney was showing to our crew, they realized Mrs. Daly didn’t do any packing at all and the goods were not ready for loading per agreed. Mrs. Daly was called immediately and was informed of the situation and explained that since the goods were not packed the move would take more hours and she was provided a revised estimate including the packing. Mrs. Daly agreed to the revised estimate of $2,188.00 and notified our Office Manager that she needed the movers to take everything out of the house. Mrs. Daly’s representative; Mr. Shaney signed the revised estimate in order for the crew to start the job.

    The next day Mrs. Daly called our office complaining that our crew loaded items that they were not supposed to load, to which our representative explained to the customer that the items that were loading were exclusively the items told by her representative to move.

    As you can see our company went above and beyond in order to assist Mrs. Daly, rescheduling her move without us being provided fair notice which caused for us to have to decline service to other customers because we tried to accommodate Mrs. Daly needs. Our crew did not start the loading until Mrs. Daly agreed to the revised estimate and the estimate was signed by her representative.

    Mrs. Daly was not overcharged and our company and crew proceeded as per instructed by the customer and what was agreed in a Binding Contract with the customer. Copies of signed paperwork are available for review upon request.

    In addition to our numerous efforts to assist Mrs. Daly, we went further and offered Mrs. Daly 3 months of free storage valued in $900.00 and the delivery out of storage for $432.00 in order to resolve the dispute with the customer. However after all of our good faith gestures and efforts to give the customer the service of excellence we provide to our customers she still insisted in getting more out of our good faith and take advantage of a situation.

    Our goal is to satisfy our customer but unfortunately and the reality is that not everyone will be pleased regardless of the efforts one makes. As mentioned previously and proven we tried everything we could

    This said we respectfully request to be dismissed from this complaint as our company did everything in our hands to assist the customer and the services were rendered as per agreed between the customer and GM Van Lines.
    Should there be any questions or concerns we invite you to please reach out to us and we will gladly answer any and all questions that you might have, as the process was clear and documented and we have all supporting documentation as phone logs, letters, emails, signed contract paperwork, etc.

    Thank you
    Oded Gur
    "

This claim will remain posted until resolved.

  • 0
Do you agree with the respondent’s Response?  (If you are a party to this claim, click here.)
See how PeopleClaim Works
Get fast access to our Resolver community, for...
  • help with a PeopleClaim or any other complaint
  • assistance with a purchase or contract
  • expert advice
Other PeopleClaim resolvers
Want to see more? Search our directory of resolvers.
Get Free alerts when claims post in your area.
Get Alert
Cases seeking help
Pick a case. Help resolve it.
Need help resolving a dispute? Learn more.
Help resolve claims against businesses and people near you:
View more claims

Public Mediation

The shortest path from your problem to its resolution.
1
Peer to Peer

Engage the other party and use powerful tools to negotiate the best resolution.

Free
If Unresolved
2
Community Resolution

Post your case online and get help from legal professionals, industry experts, consumers & advocates competing to find the best resolution to your claim.

$14.99 + optional reward for best resolution
Full refund if not resolved to your satisfaction
If Unresolved
3
Private Mediation

Lets you mediate your case privately with the help of our professional mediators and industry experts.

Free to claimant. Mediator fees negotiable.
If Unresolved
4
Engage a Professional

Find the best community-reviewed professionals near you to resolve your issue in private online mediation or traditional court/mediation.

Resolution

A wonderful serenity has taken possession of my entire soul, like these sweet mornings of spring which I enjoy with my whole heart.

I am (not) alone, and I feel the charm of existence in this spot, which was created for the bliss of souls like mine...~ Goethe

Get a public verdict — create an online trial $50 public trial / $50 reward for successful resolution
Important: All information contained herein is the opinion of the posting parties, who are solely responsible for its content. PeopleClaim offers both free and paid services to help consumers, patients, employee, tenants, and others resolve disputes without lawyers or courts, through negotiated online settlement and public disclosure of wrongdoing or unfair treatment.
Claims against parties operating under bankruptcy protection, by law must be processed solely through the appropriate US bankruptcy court. Any claims against this party currently posted on PeopleClaim are available for purposes of public business review only and are not an attempt to collect money or recover assets subject to protections under the United States Bankruptcy Code.
*IMPORTANT: PeopleClaim is a public dispute resolution system, independent of the BBB, small claims court, or other dispute resolution services. PeopleClaim is not a law firm and does not provide legal services, opinions, or advice. PeopleClaim facilitates peer-to-peer negotiation and resolution and crowdsourced input on issues of fairness to help resolve complaints. Users should contact professional legal counsel on any matters of law or regulation regarding their claims. PeopleClaim does not review or evaluate the merits of claims submitted through its site, and users are solely responsible for all content filed in their claims.
© reserved by PeopleClaim