Public Mediation

Ford Motor Company-Dispute-#6674142

G. D. vs. Ford Motor Company (Headquarters)
United States
Amount Involved: Other terms
    • Status: In Negotiation
      This claim has posted for public comment and negotiation. It will remain posted until resolved to the claimant's satisfaction. Suggest a resolution to help these parties reach a settlement.
       (seeking public comment)
    • Claimant Seeks: 2 non-monetary items.
    • Claim #: 6674142
    • Amount Involved: N/A
    • Filed On: Jan 01, 2012
    • Posted On: Jan 12, 2012
    • Complaint(s):
      • Bad business practices
      • Problem with a service
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Statement of Claim
Complaints Involved (2) - View
Claimant says:
"Re: 2006 F-350 SD 4x4 VIN 1FTWX31P36EA94163

The above mentioned truck which has 11,750 miles on it.
Since it was purchased at the end of 2005, the turbo has been replaced four times or at approximately 2500 mile intervals. It is presently on its fifth turbo. The vehicle is well maintained with oil and filter changes more frequent than recommended.

Due to complaints regarding faulty turbos, Ford extended my warranty until 2012 through an Oasis Service Contract. Ford acknowledged problems with faulty turbos through the issuance of six or more Technical Service Bulletins. A faulty turbo causes the truck to run poorly and fail Connecticut emissions tests and risks further engine damage.

I have contacted Ford Customer Service. I had sent them repair records, photos and documentation. I requested that they extend the warranty for the life of the vehicle or for as long as I own it. They never responded in writing, but phoned and said there was nothing further that they would do.

It is apparent that there is an engineering or design flaw associated with the turbos. Ford has replaced each turbo with the same type and has failed to correct the root cause of the failures.

I’m not requesting replacement of the vehicle, nor monetary compensation although this problem has caused considerable inconvenience and loss of time on my part.

I am requesting, that if Ford cannot repair this problem, once-and-for-all, that they extend the warranty for the life of the truck or at least for as long as I own it."
...
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What Claimant Wants Hide
What By When How Much
1. Repair: Address the need for future repair. Jan 16, 2012 N/A
2. Upgrade: Resolve the issue with an upgraded component. Jan 16, 2012 N/A
Non-cash: 2 items
  • 0
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Respondent's Counteroffer

There has been no response to this claim from Ford Motor Company (Headquarters). This claim will remain posted until resolved
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